Messages

376

General Discussion / Re: Dashboard Categories

« on: April 21, 2017, 08:41:47 pm »

Hi,
Sorry you're having trouble...  I will need to gather a bit more info to determine what is going on.  Please email me the following to support@mycostpro.com :
* MS Office version
* Windows version
* A screenshot of the problem

377

Feature Requests / Re: Additional column showing a total of all 12 months totals

« on: April 17, 2017, 07:42:13 pm »

Good suggestion, thank him for the input

378

Frequently Asked Questions / Re: "Overhead Expenses" on Annual Performance Analysis page

« on: April 17, 2017, 07:40:55 pm »

Hi MCP User,
These are gathered from the expense tab.

379

MyCostPro Updates and Version History / Quantity price bug - fixed and live! 4/14/2017

« on: April 14, 2017, 09:50:29 am »

Anybody that sold multiple quantity (of the same item, in the same sale) from 3/31/2017 ~ 4/13/2017 please check the selling price.  During this time it was returning the price of a single item instead of the combined total of all of the items.

You will be able to tell which rows might be affected by looking at the Quantity row (any that are above 1.)

The fix is done on the server-side, so there is no new spreadsheet download needed.
To correct the price if it affected you, please choose whichever method you find the most convenient (See below).

Please SAVE your sheet before trying either method.

Method 1 (manual fix, best if you have just a few and know the correct price):  Simply click in the affected cell and type in the new corrected price.

Method 2 (semi-automated, best if you don't know the correct price):  Delete the affected prices by clicking the cell and hitting the delete key.  Then set the number of days back to cover that time period on the Account Info tab (back to the affected sale) and then re-run the sold query.  NOTE:  MyCostPro will update any cells that are blank from previous sales, but it will not update cells that are currently filled in (this is by design).

Thank you to the users that alerted us, sorry for the trouble, and please contact me here or at support@mycostpro.com if you have any further trouble.

380

Frequently Asked Questions / Re: Unpaid/Cancelled orders

« on: April 14, 2017, 08:16:44 am »

Hi,
Yes, eBay returns unpaid items in the sold results because they are sold (even though they arent paid for).

In MyCostPro it will have "NONE" in the "Payment Method' column which is hidden by default.
If the item is cancelled it will show in the "refund given" column which is hidden by default in the expense section.

Check out the video tutorials to show how to hide/unhide the columns with extra data, and let me know if I can be of further help with this topic.

381

Technical Support / Re: Do I Need To Set The Date?

« on: April 09, 2017, 01:22:06 pm »

Hi,
At the top of the reports there are drop down boxes where you set the dates.  Check some of the video tutorials and let me know if you dont see those dropdowns on your report screens.
If you dont see them please send me a screenshot to support@mycostpro.com so I can try to get to the bottom of it.

382

General Discussion / Re: Returns/Refunds

« on: April 06, 2017, 07:14:18 pm »

If you mean you refund but do not get the item returned back, you would leave it filled in the cost of goods sold in the expense section (same as if the item had been sold normally).  Also any abnormal expenses tied to the return or refund can be entered anywhere in the expense section and it will calculate the profit/loss appropriately.

Let me know if I need to clarify any of this... 

383

Feature Requests / Re: Add more Data Selections

« on: April 06, 2017, 07:11:49 pm »

Thats a good idea, I will add it to our next update.  In the mean-time, if anybody else has any additional selections they would like added to the widget drop downs please post them here.

384

General Discussion / Re: Returns/Refunds

« on: April 06, 2017, 05:31:43 am »

Yes MCP-User you can change any of those values if the value coming from eBay is not correct.  It sounds like it might just be a fluke if all of the other ones are correct.  If you add the return shipping to any of the expense (red) or fee (red) columns, it will subtract from your profit accordingly. 
I hope this helps!

385

Feature Requests / Re: Additional Data columns

« on: April 05, 2017, 05:45:57 pm »

The hidden columns I am referring to are on the sold / active / unsold tabs.

386

General Discussion / Re: Returns/Refunds

« on: April 05, 2017, 05:44:39 pm »

The 'click layout assist' button is on the SOLD ITEM tab.  The refund is a per-line item cost (meaning it is tied to an individual sale or transaction).
The Expense tab is to account for expenses or fees that do not tie to a specific sale (for example, you had to pay for your warehouse rent, or if you want to record the monthly ebay store fee).

Let me know if I misunderstood your question or if I can help further!

387

General Discussion / Re: We have a new forum.

« on: April 05, 2017, 05:42:04 pm »

Thanks for the suggestion!  Let it henceforth be known that if I see users actively helping other users it is highly likely that I will approach them with this offer!

388

General Discussion / Re: Sales Tax

« on: April 01, 2017, 04:53:41 am »

Sales taxes should now properly populate when collected on new sales.
Please check it out and let me know if you have any issues.

389

Frequently Asked Questions / Re: Profit and loss

« on: March 18, 2017, 11:07:14 am »

I don't have 364, but according to google:

1. Click the Microsoft Office Button , at the bottom of the dialog, click Excel Options.
2. Click Trust Center, click Trust Center Settings, and then click ActiveX Settings.
3. Click the option that you want...

390

General Discussion / Re: Sales Tax

« on: March 13, 2017, 04:35:05 pm »

The sales tax that is currently populating should be the amount that you collect an owe the state for in-state sales.  This one was difficult for us to test because we dont really have any in-state sales.
This is different than the tax you paid to buy your item to begin with, is that what you mean?