Messages

376

Technical Support / Re: Do I Need To Set The Date?

« on: April 09, 2017, 01:22:06 pm »

Hi,
At the top of the reports there are drop down boxes where you set the dates.  Check some of the video tutorials and let me know if you dont see those dropdowns on your report screens.
If you dont see them please send me a screenshot to support@mycostpro.com so I can try to get to the bottom of it.

377

General Discussion / Re: Returns/Refunds

« on: April 06, 2017, 07:14:18 pm »

If you mean you refund but do not get the item returned back, you would leave it filled in the cost of goods sold in the expense section (same as if the item had been sold normally).  Also any abnormal expenses tied to the return or refund can be entered anywhere in the expense section and it will calculate the profit/loss appropriately.

Let me know if I need to clarify any of this... 

378

Feature Requests / Re: Add more Data Selections

« on: April 06, 2017, 07:11:49 pm »

Thats a good idea, I will add it to our next update.  In the mean-time, if anybody else has any additional selections they would like added to the widget drop downs please post them here.

379

General Discussion / Re: Returns/Refunds

« on: April 06, 2017, 05:31:43 am »

Yes MCP-User you can change any of those values if the value coming from eBay is not correct.  It sounds like it might just be a fluke if all of the other ones are correct.  If you add the return shipping to any of the expense (red) or fee (red) columns, it will subtract from your profit accordingly. 
I hope this helps!

380

Feature Requests / Re: Additional Data columns

« on: April 05, 2017, 05:45:57 pm »

The hidden columns I am referring to are on the sold / active / unsold tabs.

381

General Discussion / Re: Returns/Refunds

« on: April 05, 2017, 05:44:39 pm »

The 'click layout assist' button is on the SOLD ITEM tab.  The refund is a per-line item cost (meaning it is tied to an individual sale or transaction).
The Expense tab is to account for expenses or fees that do not tie to a specific sale (for example, you had to pay for your warehouse rent, or if you want to record the monthly ebay store fee).

Let me know if I misunderstood your question or if I can help further!

382

General Discussion / Re: We have a new forum.

« on: April 05, 2017, 05:42:04 pm »

Thanks for the suggestion!  Let it henceforth be known that if I see users actively helping other users it is highly likely that I will approach them with this offer!

383

General Discussion / Re: Sales Tax

« on: April 01, 2017, 04:53:41 am »

Sales taxes should now properly populate when collected on new sales.
Please check it out and let me know if you have any issues.

384

Frequently Asked Questions / Re: Profit and loss

« on: March 18, 2017, 11:07:14 am »

I don't have 364, but according to google:

1. Click the Microsoft Office Button , at the bottom of the dialog, click Excel Options.
2. Click Trust Center, click Trust Center Settings, and then click ActiveX Settings.
3. Click the option that you want...

385

General Discussion / Re: Sales Tax

« on: March 13, 2017, 04:35:05 pm »

The sales tax that is currently populating should be the amount that you collect an owe the state for in-state sales.  This one was difficult for us to test because we dont really have any in-state sales.
This is different than the tax you paid to buy your item to begin with, is that what you mean?

386

General Discussion / Re: Sales Tax

« on: March 13, 2017, 05:54:46 am »

Sorry, and thank you for finding this.  I am working on a fix, in the mean time it will make it correct if you manually enter the value in the sales tax income column when you see it in the sales tax expense column.
I will let everyone know when an update is ready.

Sorry again for the trouble.
Thanks,
Scott

387

General Discussion / Re: Sales Tax

« on: March 12, 2017, 08:18:00 pm »

Hi,
Can you email me at support@mycostpro.com with your download key (or the paypal email you used), so I can check the data to see whats coming in from ebay?

388

Technical Support / Re: Keeps Crashing & multiple stores

« on: March 09, 2017, 05:18:30 am »

Chris,
Sorry to hear you're having a problem, let me see what I can do to get you up and running ASAP.
Can you send me an email at support@mycostpro.com with your version of excel, and a screenshot of the error message (if there is one).

389

Frequently Asked Questions / Re: Profit and loss

« on: March 08, 2017, 05:13:44 am »

Which version of excel are you using?  It is possible that you need to enable activeX content...

390

Technical Support / Re: Not loading 90 days of data

« on: March 08, 2017, 05:13:00 am »

Hi Erol,
It sounds like you found where to change it on the Account Info tab, are you sure you clicked the button under it that says "reset download duration" after you changed it to "90"?
After that all you need to do is go to the Sold Item tab and check for sold items again...
Please try that and let me know!