Messages

391

Frequently Asked Questions / Re: Profit and loss

« on: March 18, 2017, 11:07:14 am »

I don't have 364, but according to google:

1. Click the Microsoft Office Button , at the bottom of the dialog, click Excel Options.
2. Click Trust Center, click Trust Center Settings, and then click ActiveX Settings.
3. Click the option that you want...

392

General Discussion / Re: Sales Tax

« on: March 13, 2017, 04:35:05 pm »

The sales tax that is currently populating should be the amount that you collect an owe the state for in-state sales.  This one was difficult for us to test because we dont really have any in-state sales.
This is different than the tax you paid to buy your item to begin with, is that what you mean?

393

General Discussion / Re: Sales Tax

« on: March 13, 2017, 05:54:46 am »

Sorry, and thank you for finding this.  I am working on a fix, in the mean time it will make it correct if you manually enter the value in the sales tax income column when you see it in the sales tax expense column.
I will let everyone know when an update is ready.

Sorry again for the trouble.
Thanks,
Scott

394

General Discussion / Re: Sales Tax

« on: March 12, 2017, 08:18:00 pm »

Hi,
Can you email me at support@mycostpro.com with your download key (or the paypal email you used), so I can check the data to see whats coming in from ebay?

395

Technical Support / Re: Keeps Crashing & multiple stores

« on: March 09, 2017, 05:18:30 am »

Chris,
Sorry to hear you're having a problem, let me see what I can do to get you up and running ASAP.
Can you send me an email at support@mycostpro.com with your version of excel, and a screenshot of the error message (if there is one).

396

Frequently Asked Questions / Re: Profit and loss

« on: March 08, 2017, 05:13:44 am »

Which version of excel are you using?  It is possible that you need to enable activeX content...

397

Technical Support / Re: Not loading 90 days of data

« on: March 08, 2017, 05:13:00 am »

Hi Erol,
It sounds like you found where to change it on the Account Info tab, are you sure you clicked the button under it that says "reset download duration" after you changed it to "90"?
After that all you need to do is go to the Sold Item tab and check for sold items again...
Please try that and let me know!

398

Technical Support / Re: Ability to manually enter sales from other platforms, like Bonanza?

« on: March 07, 2017, 04:20:09 pm »

Click the "Click layout assist" button to turn it "ON", then click the double triangles above the word "Listing" on the vertical blue section bookmark column.
It also shows how to do that in video tutorial #1 if you want to see it visually.

399

Feature Requests / Re: A version of Mycostpro for Etsy?

« on: March 07, 2017, 04:38:43 am »

Were you looking for something to manually add your sales to or are you asking about something that is connected to etsy?
Our future plans involve adding additional platforms to the automated data gathering (including etsy).  It is a ways down the pipeline though as there is quite a bit of development involved.

400

MyCostPro Updates and Version History / Re: New Version Release 1/29/2017 - Download it Now!

« on: March 05, 2017, 07:34:35 am »

Hi,
The (1) in the file name indicates that windows saved a file with the same name as a file that already existed (it adds the 1 to make the file name unique).  When you transfer the data from the old sheet to the new one, it changes the name of the old sheet to have "old" in the file name in step 1, then it creates an archive of the old file with the date in the file name as a backup.  You can delete the one that says old after you have setup the new file.  I recommend keeping the archive (the one with the date) for at least a little while incase there are any issues you dont see right away.
Sorry for the delay in responding, im not sure how I missed this post...

401

eBay and PayPal Fees / eBay Store Final Value Fee and FVF discount changes for May 1, 2017

« on: March 04, 2017, 10:08:43 am »

Fees go up, see graphic for two examples of the real life impact.

What do you think of the changes?

https://mycostpro.com/images/newfees.png

402

Frequently Asked Questions / Re: Profit and loss

« on: March 04, 2017, 08:08:50 am »

It should look like this:

403

Technical Support / Re: Inventory on hand entry and Results

« on: March 02, 2017, 04:55:32 pm »

Hi Ron,
The "widget" boxes on the home page are set to only calculate when the home page is activated when going to it from another page.  This keeps it from having to calculate continuously whenever data is edited and on load up, where it may slow down the load process.
Please go to the sold list (or any other tab) and then click to go back to the Home... it should update all of the widgets as it opens.
Let me know if you still have any trouble with that.

The sorting is a good suggestion, I will add it to the list of future update items to allow you to select your preference from the settings tab.
Can you post this in the "feature request" section so other's can comment and fine-tune the idea?

For the inventory question, I apologize I thought it was cleared up because you were looking at the 2016 version of the sheet...  The Pro/2017 sheet does not track inventory that way.  The Pro sheet was designed to allow you to directly control the listing quantity of the live listing, which was intended to replace that functionality from 2016.

404

Technical Support / Re: Inventory on hand entry and Results

« on: February 25, 2017, 08:44:41 am »

Ron,
Did you get my email?

405

Technical Support / Re: Stopped Importing Sold Items?

« on: February 20, 2017, 05:16:10 am »

Hmmm.  Im not sure what happened there, but im sure we can fix it.

If you still have the original problem file, in that case I would go to the account info tab, and manually set the number of days to go back to the missing sales.  This will grab those missing sales, it was most likely that you had checked for sales and they werent available yet from the API, so they got "skipped".

If you are importing to a new version of the file, make sure you do the import step before running any sold calls.  It sounds like you might have not made that the first step.  Please let me know so I can get you up and running again ASAP.