Messages

1

Technical Support / Re: Descriptions missing

« on: August 29, 2023, 06:07:39 pm »

Hi,
Im not exactly sure which descriptions you are mentioning.  Can you contact me at support@mycostpro.com and attach a copy of your file so I can see what you mean?

2

Technical Support / Re: Shipping Information Not Downloading

« on: August 01, 2023, 05:05:23 pm »

Thanks for the info, I just sent you a reply email.
I was able to see the shipping prices for the examples you sent so just let me know if you still have any issues.

3

Technical Support / Re: Shipping Information Not Downloading

« on: July 31, 2023, 06:27:22 pm »

One last question, are you using USPS, or UPS or FEDEX (or other).
And can you email me your download key and one of the sale IDs that didnt return the shipping information to:  support@mycostpro.com

4

Technical Support / Re: Shipping Information Not Downloading

« on: July 31, 2023, 05:10:40 pm »

Hi,
There are several known limitations to the new shipping API information, including the one you already covered (making sure you payed with ebay funds (not paypal))
Please let me know if none of the items in this link cover your situation:  https://forum.mycostpro.com/index.php?topic=370.0

We will continue to follow up on those with the ebay API support team, just let us know if your issue is not explained there.

5

Feature Requests / Re: Received Date column

« on: July 23, 2023, 05:26:49 pm »

Hi,
I would recommend re-labeling headers on "extra" columns that are unused as opposed to inserting new columns.
They have been inserted to allow extra inputs that were not originally implemented.

6

Frequently Asked Questions / Re: every now and then one of my ebay sales does not show on the sold item list

« on: July 12, 2023, 05:47:14 pm »

This is a good suggestion but the main reason is that some large sellers data is slow to return even with our 18x multithreading.
We have an adaptive solution in mind that hopefully we can release with the next major update.
We try to make all of our updates transparent to the users so they dont need to download a new copy of MyCostPro, but what we have in mind will require a new download.

7

Frequently Asked Questions / Re: Ebay Store subscription

« on: July 12, 2023, 05:43:07 pm »

As far as we are aware we are capturing everything.  The eBay store fee is just kind of in a different category of fee which is why it doesnt get captured in our current flow of API calls.
Please let us know if you think you are missing anything from any particular sale and we can check the background data for it.

8

General Discussion / Re: Shipping expense

« on: June 16, 2023, 04:34:10 pm »

That shipping column was intended as a standardized cost for you to ship the item to the customer, mainly for customers that ship outside of the eBay ecosystem, because they will not get the shipping information through the API.  So in that specific example, you could either put $105 directly into the purchase price, or put the additional $5 into the packaging column.  Does that make sense?

9

General Discussion / Re: Shipping expense

« on: June 14, 2023, 09:32:16 pm »

Hi,
It will pull in the shipping from product master if there is no value returned from eBay in the API.
If there is any value returned, including $0.00, it will not pull in the value from the product master tab.  It will however pull in the shipping supplies column regardless, so if you want to be sure it pulls it in you could put the value in that cell.

I hope that helps.

10

General Discussion / Re: Top Rated Seller Discount

« on: June 03, 2023, 03:34:49 pm »

OK, well just reach back out if needed.  Thanks for the update.

11

General Discussion / Re: Top Rated Seller Discount

« on: May 31, 2023, 08:08:34 pm »

Thanks for the details Creeperkat, we will check the API documentation to make sure it is being returned correctly and give everyone an update.

12

Technical Support / Re: Mycostpro not updating sales

« on: May 31, 2023, 08:06:17 pm »

Hi,
It sounds like you might need to reset your download duration.
From the account info / setting tab, change the number of days to cover your missing sales (up to 90) and click the 'reset duration' button, and then re download your sales.
Let me know if you still have any trouble.
Thanks,
Scott

13

General Discussion / Re: Top Rated Seller Discount

« on: May 07, 2023, 09:44:50 am »

Hi, the fees come in their final form through the API, so any discounts and/or penalties are already reflected in the final value fee column.
The column was left in place incase it was ever needed, but you can hide it as it is not currently required.

14

Technical Support / Re: Backup copies

« on: April 29, 2023, 02:29:55 pm »

OK, I sent you a PM and also resent the email.  Please reply to the email rather than the PM, I dont get notified when there is a PM to read.

15

Technical Support / Re: Backup copies

« on: April 28, 2023, 05:37:05 am »

Did you get my reply on April 18?  If you got that email thats still where we're at.