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Messages - Scott

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Technical Support / Re: Mycostpro not updating sales
« on: May 31, 2023, 08:06:17 pm »
It sounds like you might need to reset your download duration.
From the account info / setting tab, change the number of days to cover your missing sales (up to 90) and click the 'reset duration' button, and then re download your sales.
Let me know if you still have any trouble.

General Discussion / Re: Top Rated Seller Discount
« on: May 07, 2023, 09:44:50 am »
Hi, the fees come in their final form through the API, so any discounts and/or penalties are already reflected in the final value fee column.
The column was left in place incase it was ever needed, but you can hide it as it is not currently required.

Technical Support / Re: Backup copies
« on: April 29, 2023, 02:29:55 pm »
OK, I sent you a PM and also resent the email.  Please reply to the email rather than the PM, I dont get notified when there is a PM to read.

Technical Support / Re: Backup copies
« on: April 28, 2023, 05:37:05 am »
Did you get my reply on April 18?  If you got that email thats still where we're at.

Hi, can you check to make sure you dont have any blank rows where there is no sales data in the entire row, or some of the data missing such as the unique item ID?
If you do, and if you delete that row it should fix the issue.
If you dont see anything like that or would like me to check it out please send me the file to

Technical Support / Re: Backup copies
« on: April 20, 2023, 09:16:58 pm »
I think there might be a forwarding issue... can you send it to just incase if this email host is having trouble forwarding your emails?

Sorry for the trouble...


Technical Support / Re: Backup copies
« on: April 15, 2023, 03:49:37 pm »
Since it shouldnt do that, can you send me a copy of the file to so I can see what might be going on?

The 'Click Layout Assist' button was in fact deprecated and replaced with an updated 'Hide all 'H' column' button.
See how it works here at the 5:00 mark in this video:

The old Click Layout Assist caused performance issues, especially on larger files, and caused a lot of confusion with users, which is why this change was implemented.

I hope that helps; I am open to suggestions to improve future updates as well if you have any feedback about the new button.


Technical Support / Re: Call Duration
« on: April 02, 2023, 03:31:00 pm »
No, it is intended to query from the last query time until present to speed things up, so you would need to change that manually.

Frequently Asked Questions / Re: Mileage
« on: March 31, 2023, 05:10:09 pm »
Im not sure why its not populating on top, if you contact me at with more details I should be able to fix that for you.
It is just for tracking, we are looking a future update for that data to also populate an expense, but currently it just tracks.

Technical Support / Re: phone help
« on: March 27, 2023, 05:46:03 am »
We have all been there!  Thanks for the update, Im glad you got it figured out.

Technical Support / Re: phone help
« on: March 26, 2023, 03:53:33 pm »
If you send me your old file I can get it transferred over for you and send it back.  Just shoot me another email if that you want to try that.

Technical Support / Re: Trouble with your shipping cost information?
« on: March 18, 2023, 04:11:40 pm »
If you are manually adding the shipping information you could add it to each sold item row, or into the expense tracking section, either way it will factor into the P&L reports.  If you want to see the specific profit per item you would want to do it on the sold item level.

Frequently Asked Questions / Re: Cost of Goods in Profit & Loss Report
« on: March 17, 2023, 04:08:38 pm »
If you have them populated into the sold items tab, they should be filling into the P&L reports.
To fill them in to the sold tab, you can pre-fill them into the Product Master tab, and they will transfer to the sold items once the item sells, or you can put the info directly into the sold item tab after you download the sale.
I recommend checking the video tutorials if you are having trouble with that.  Or let me know if you are still having trouble @

You will want to put this information in the Product Master tab, and when the items sell, it will pull that information into the sold item tab automatically (linked together by either the SKU or the Listing Title). 
Let me know if you have any trouble!

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