Messages

1

Frequently Asked Questions / Re: expenses for subscriptions

« on: September 17, 2024, 04:44:46 am »

No, you dont need to add it in sales as well.  Is the date of the expense within the range of the dashboard report?
I so, can you contact me directly at support@mycostpro.com

2

Frequently Asked Questions / Re: expenses for subscriptions

« on: September 16, 2024, 08:41:27 pm »

Are you entering them into the expense tab or into the sold items tab?  The sold items tab requires certain fields to be filled in if that's what you're going for I can help with that.
But preferably if the expense is not tied to a specific individual sale you would put it into the expense tab.

3

Frequently Asked Questions / Re: expenses for subscriptions

« on: September 11, 2024, 07:55:07 pm »

Profits will be adjusted on the dashboard an on all of the reports once expenses are entered.

We are working on having the subscription fees automatically import in the next major update, but for now you would need to enter them monthly.

4

Frequently Asked Questions / Re: offsite and pay per click promotions

« on: September 08, 2024, 11:58:04 am »

Yes, if you send the item number and your download key to support@mycostpro.com  I can check and tell you what each of the fees coming across the API are labelled as.

5

Frequently Asked Questions / Re: offsite and pay per click promotions

« on: September 08, 2024, 07:12:48 am »

It should then, if determining if you are receiving it can you contact me at support@mycostpro.com with the specifics of the listing ID?

6

Frequently Asked Questions / Re: offsite and pay per click promotions

« on: September 07, 2024, 07:51:29 pm »

It does gather the ebay ad fees.  Are the offsite fees you mention managed by ebay?

7

Technical Support / Re: Adjusting new price for replenishable

« on: September 06, 2024, 05:23:15 pm »

You may consider changing the SKU and having two entries in product master in order to pull in from old price until the new priced inventory is all that remains. 

8

Technical Support / Re: Adjusting new price for replenishable

« on: September 06, 2024, 04:25:04 am »

Hi,
If you update the price on the Product Master sheet, it will only populate the updated (current) price to new sales.  When you download new sales it checks the current purchase price from the Product Master and pulls that value in to the Sold items side.

9

General Discussion / Re: Sales Not Loading

« on: August 06, 2024, 05:23:46 pm »

Hi,
Thanks for also contacting me by email and verifying the solution...  Just to update anyone else reading the post with a similar problem: the download duration needed to be reset.

10

Technical Support / Re: How to resize column and cell sizes

« on: June 22, 2024, 12:16:39 am »

Hi.
You can resize columns as you would normally in excel if you click the black FULL SCREEN button on the top right to display the column lettering.  Just drag the edge of the column lettering box to the left or right to resize.

You will notice some columns have an 'h' above them.  If you click the beige colored Hide 'h' Columns button, it will toggle between hiding those columns and displaying them.  You can add or remove an 'h' from any columns that you choose and then toggle between hiding them and displaying them with that button.

11

Technical Support / Re: Sold Items API Calls not returning results, even setting duration DAYS back...

« on: June 04, 2024, 06:09:22 pm »

It is working on our end now as well but we haven't heard back from eBay Developer Support team that it is 100% resolved yet, so just let me know if it reoccurs.

12

Technical Support / Re: Sold Items API Calls not returning results, even setting duration DAYS back...

« on: June 03, 2024, 09:04:21 pm »

Hi,
There appears to be a ebay connectivity issue, after several attempts the data was coming through... sporadically. 
It doesn't appear to be affecting any other customers that we can determine at this point.
We have created a helpdesk ticket with eBay Developer Support team, usually this type of issue can be resolved reasonably quickly so I will be in touch with you by email when we get an update.

13

Frequently Asked Questions / Re: What does Pull "x" from Active List mean on Product Master?

« on: May 14, 2024, 04:57:33 pm »

After you query your active list, if you place an X in the last column "Confirm (x)", and then click that button, it will create an entry in the product master table for that active listing you have.
Let me know if you need further explanation.

14

Technical Support / Re: I just lost 34 days of data. Anybody know how to restore from Onedrive???

« on: May 13, 2024, 04:28:59 pm »

Im not sure what I did but I accidentally replied directly in your message (some kind of admin thing...).
I removed it and will paste down here:

The Chart Title sounds like you hit the F11 key; in excel that key will make a new worksheet with a blank chart if you hit it with no data selected.  If you dont see the worksheet tabs because you are in the Full Screen mode, you can hit CTRL+Page UP and CTRL+Page Down to cycle through the worksheets.  Cycle to a sheet that has the full screen button at the top right, click it, and it will show the tab names, and you can right click and delete the new tab that was created in error.

15

Technical Support / Re: Call Duration - Why only 90 days when ebay now allows up to 2 years

« on: May 01, 2024, 09:15:12 pm »

Hi,
This is a complicated question to answer, but thank you for the opportunity to address this.
Ebay offers many different APIs for developers to access, each of which allow very specific information to be returned.

Currently only the eBay 'Fulfillment' API allows a query duration of greater than 90 days. 
However, MyCostPro gathers most of the data critical to seller-bookeeping from various other APIs that currently do not allow a query duration of greater than 90 days.

Going forward, we are continuously following the progress that eBay makes on API updates and will continue to add additional functionality to MyCostPro as it is made available through the eBay APIs.

Thanks again for the great question.
Scott