Messages

1

Technical Support / Re: Reset eBay password, Sales not downloading

« on: Today at 01:25:38 pm »

Hi,
Please check your token through the website by pasting your download key here:

https://mycostpro.com/ebay-token-status

It is normal for the token to be revoked if you change your ebay password, and you will just need to re-authorize it.
When you paste the key in and check, you should see a red X indicating the token is not currently valid.  It will then provide a link below that to the ebay site to authorize a new token.

2

Technical Support / Re: Manual Data Not Showing In Reports

« on: April 20, 2025, 09:18:00 pm »

Hi, you can add sales manually, but you need to make sure all of the required fields are included:

Item/Transaction ID (Unique)
Quantity
Sale Date
Month Sold
Sale Price

3

Technical Support / Re: New Updates

« on: February 06, 2025, 06:16:03 pm »

First of all, thank you for the comment
I would like to first mention that we are continuously updating behind the scenes; the ebay APIs continuously are evolving and we stay on top of that on the back-end that you dont see.
We only post about updates that require a new download, or if they impact your download result that you need to be aware of.
That being said, YES, we have a long in-progress update in the works still... release date TBD.

4

Technical Support / Re: phone support

« on: January 30, 2025, 09:42:43 pm »

Hi, we cannot provide phone support but please feel free to email me at support@mycostpro.com with your specifics and I would be happy to help.

5

Technical Support / Re: FedEx shipping damage refund

« on: January 21, 2025, 01:49:39 pm »

Is this an item that was damaged that you sold?  It should go into the row of that sold item in the income section (whichever column you choose in the green income section will add it into your profit/loss)

6

Technical Support / Re: February thru June Sales Not in MyCost Pro

« on: January 07, 2025, 09:10:08 pm »

Hi,
No, our servers only gather the API data and send it to be stored locally on your file on your PC.
We do not retain any of the seller data (by design).  If you choose to send a copy of the file to support@mycostpro.com I can see if it is there still and just not showing up on the reports for some reason.
Please let me know by email if you would like to proceed with mentioned or if I can be of further assistance.

7

Technical Support / Re: New YEAR 2025

« on: January 07, 2025, 09:06:02 pm »

Happy New Year!
To get started in 2025, please note that MyCostPro is not tied to a specific year.
You do not "need" to download a new file to continue to gather your selling information.

If you do not want to start a new file, I do still recommend saving a backup file containing your 2024, just in case anything happens.  One way would be to email the file to yourself; then it will be in the cloud for you to retrieve for as long as you have that email account.

If you prefer to have a clean new file each year, that is fine too (and recommended for performance if you are a large seller).  You can save your current file as its own file name:

-Click the black FULL SCREEN button near the top right, that will display the ribbon bar.
-Select File->Save As... and rename the file MyCostPro2024.xlsm (or whatever you choose).

Then navigate here to get a new copy for your new year's sales:  https://mycostpro.com/download
When you first open the program:
-Input your existing (same as before) download key
-Go to the Account Info / Settings tab
-Set your UTC offset to synchronize the ebay sales to your timezone
-Change the number of days to 6, 7, 8, etc. to go back to the beginning of the year
-Download your sales
-Check to see if any sales are included from the previous year that you don't want to include
-If there are some, click the black FULL SCREEN button so that the row numbering is displayed
-Right click the row number of the transaction from the previous year, and select delete... this method safely deletes the entire transaction.

If you have any problems, don't hesitate to post them here or email me at support@mycostpro.com.
I prefer questions to be asked here, so they can potentially help other users by seeing the answer.  However, you can always email me directly.

8

Technical Support / Re: Spreadsheet stuck on Chart

« on: December 19, 2024, 04:35:15 pm »

It looks like you have hit the F11 key which creates a chart tab in excel!
Not to worry, if you see the worksheet tab names along the bottom you can right click it and select the Delete option.
If you do not see the worksheet tab names along the bottom you can use CTRL+PAGE UP  and/or  CTRL+PAGE DOWN to switch worksheets.
Switch to a worksheet where you see the black FULL SCREEN button at the top of the sheet, and when you click that it will reveal the Worksheet tabs along the bottom.  From there you can right click it and delete it.

Let me know if you have any trouble!

9

Technical Support / Re: Sold Items API Calls not returning results, even setting duration DAYS back...

« on: October 16, 2024, 08:37:38 pm »

Can you send me a copy of the file that isnt working to support@mycostpro.com

10

Frequently Asked Questions / Re: expenses for subscriptions

« on: September 17, 2024, 04:44:46 am »

No, you dont need to add it in sales as well.  Is the date of the expense within the range of the dashboard report?
I so, can you contact me directly at support@mycostpro.com

11

Frequently Asked Questions / Re: expenses for subscriptions

« on: September 16, 2024, 08:41:27 pm »

Are you entering them into the expense tab or into the sold items tab?  The sold items tab requires certain fields to be filled in if that's what you're going for I can help with that.
But preferably if the expense is not tied to a specific individual sale you would put it into the expense tab.

12

Frequently Asked Questions / Re: expenses for subscriptions

« on: September 11, 2024, 07:55:07 pm »

Profits will be adjusted on the dashboard an on all of the reports once expenses are entered.

We are working on having the subscription fees automatically import in the next major update, but for now you would need to enter them monthly.

13

Frequently Asked Questions / Re: offsite and pay per click promotions

« on: September 08, 2024, 11:58:04 am »

Yes, if you send the item number and your download key to support@mycostpro.com  I can check and tell you what each of the fees coming across the API are labelled as.

14

Frequently Asked Questions / Re: offsite and pay per click promotions

« on: September 08, 2024, 07:12:48 am »

It should then, if determining if you are receiving it can you contact me at support@mycostpro.com with the specifics of the listing ID?

15

Frequently Asked Questions / Re: offsite and pay per click promotions

« on: September 07, 2024, 07:51:29 pm »

It does gather the ebay ad fees.  Are the offsite fees you mention managed by ebay?