Recent Posts

1

Technical Support / Re: Descriptions missing

« Last post by Scott on August 29, 2023, 06:07:39 pm »

Hi,
Im not exactly sure which descriptions you are mentioning.  Can you contact me at support@mycostpro.com and attach a copy of your file so I can see what you mean?

2

Technical Support / Descriptions missing

« Last post by Fireworks on August 29, 2023, 11:46:59 am »

Hi - I am downloading data from ebay, BUT the data minus the descriptions are coming in.

When I do a sort by date - the blank descriptions don't go to the top.  Rather I find them at the bottom .  When I enter a description and resort - they come out in order.

I've been using the program/app for over a year.

Can you tell me what is going on please.

Thanks

Ellie

3

Feature Requests / Re: Tell us your favorite feature and an area we could improve upon...

« Last post by william_b_noble on August 14, 2023, 11:01:42 pm »

I would very much like to set the number of days to DL that the program defaults to a value greater than 1, generally when set to 1 it never downloads anything, so I have to set it to 2 or 3 and then all is good - it would be trivial to allow a way to save a value as the new "return to this value after the next DL"

4

Technical Support / Re: Shipping Information Not Downloading

« Last post by Scott on August 01, 2023, 05:05:23 pm »

Thanks for the info, I just sent you a reply email.
I was able to see the shipping prices for the examples you sent so just let me know if you still have any issues.

5

Technical Support / Re: Shipping Information Not Downloading

« Last post by Sherr on July 31, 2023, 06:50:54 pm »

I just emailed the info to you.

This morning I had four more labels to buy and when importing, the shipping info did not come with them. I just reran the download, which is about 5 or 6 hours later, and they did update with the shipping info.

However, there is a block of labels from early this morning, as mentioned, that will not update with shipping info.

Maybe they fixed the problem and it was a temporary glitch?

I won't know till I pack more orders on Tues night, but if it happens again I'll make sure to let ya know.

If you figure it out, please let me know. eBay has been very problematic, lately.

Thank You!

6

Technical Support / Re: Shipping Information Not Downloading

« Last post by Sherr on July 31, 2023, 06:37:46 pm »

They're all USPS and I will mail you the info you need. Give me just a moment. Thank you

7

Technical Support / Re: Shipping Information Not Downloading

« Last post by Scott on July 31, 2023, 06:27:22 pm »

One last question, are you using USPS, or UPS or FEDEX (or other).
And can you email me your download key and one of the sale IDs that didnt return the shipping information to:  support@mycostpro.com

8

Technical Support / Re: Shipping Information Not Downloading

« Last post by Sherr on July 31, 2023, 06:04:39 pm »

No, the issue is not covered in the link you provided. The process for purchasing these labels is the same process I always use and it has not been a problem up until 3am EST this morning.

I purchase labels, one at a time, using available funds. All labels are domestic.

There is an issue. I don't know if it's with the spreadsheet or if it's with eBay. I'm assuming eBay.

9

Technical Support / Re: Shipping Information Not Downloading

« Last post by Scott on July 31, 2023, 05:10:40 pm »

Hi,
There are several known limitations to the new shipping API information, including the one you already covered (making sure you payed with ebay funds (not paypal))
Please let me know if none of the items in this link cover your situation:  https://forum.mycostpro.com/index.php?topic=370.0

We will continue to follow up on those with the ebay API support team, just let us know if your issue is not explained there.

10

Technical Support / Shipping Information Not Downloading

« Last post by Sherr on July 31, 2023, 02:38:39 pm »

Hi,

Starting around 3am EST this morning, the shipping data is not being downloaded. These are labels purchased with available funds, so they should show. I reported the issue on the eBay technical forums but the thread was moved to with API developer forums, so I thought I'd check here.

Any news on what's the problem? Is it eBay or is it the spreadsheet?

Thank You