Recent Posts

1

Technical Support / Re: Manual Data Not Showing In Reports

« Last post by Scott on April 20, 2025, 09:18:00 pm »

Hi, you can add sales manually, but you need to make sure all of the required fields are included:

Item/Transaction ID (Unique)
Quantity
Sale Date
Month Sold
Sale Price

2

Technical Support / Manual Data Not Showing In Reports

« Last post by jacobsp on April 18, 2025, 05:28:50 pm »

I got the transaction list from ebay and added all of last years info but when I go to change it to 2024 instead of 2025, there is no 2024 only 2025

3

Technical Support / Re: New Updates

« Last post by dab18351 on February 07, 2025, 05:54:04 am »

Thank You!

4

Technical Support / Re: New Updates

« Last post by Scott on February 06, 2025, 06:16:03 pm »

First of all, thank you for the comment
I would like to first mention that we are continuously updating behind the scenes; the ebay APIs continuously are evolving and we stay on top of that on the back-end that you dont see.
We only post about updates that require a new download, or if they impact your download result that you need to be aware of.
That being said, YES, we have a long in-progress update in the works still... release date TBD.

5

Technical Support / New Updates

« Last post by dab18351 on February 05, 2025, 09:10:19 am »

Hello,

Are their going to be any new updates?  The last one shows on mine is June 15th, 2024.

Thank You

BTW
My 1099 from Ebay was spot on with MyCostPro to the penny. :-)

David

6

Technical Support / Re: phone support

« Last post by Scott on January 30, 2025, 09:42:43 pm »

Hi, we cannot provide phone support but please feel free to email me at support@mycostpro.com with your specifics and I would be happy to help.

7

Technical Support / phone support

« Last post by larful on January 30, 2025, 05:54:09 pm »

I need some specific phone support from someone- is there a user that would allow a phone call?
I'm not retaining info very well from tutorials
Larry

8

Technical Support / Re: FedEx shipping damage refund

« Last post by Scott on January 21, 2025, 01:49:39 pm »

Is this an item that was damaged that you sold?  It should go into the row of that sold item in the income section (whichever column you choose in the green income section will add it into your profit/loss)

9

Technical Support / FedEx shipping damage refund

« Last post by autogold1960 on January 21, 2025, 10:46:00 am »

FedEx is sending me a check for a Ebay item they damaged in shipping. How - where do I enter this into MyCostPro properly?

10

Technical Support / Re: February thru June Sales Not in MyCost Pro

« Last post by Scott on January 07, 2025, 09:10:08 pm »

Hi,
No, our servers only gather the API data and send it to be stored locally on your file on your PC.
We do not retain any of the seller data (by design).  If you choose to send a copy of the file to support@mycostpro.com I can see if it is there still and just not showing up on the reports for some reason.
Please let me know by email if you would like to proceed with mentioned or if I can be of further assistance.