1
Technical Support / Re: New Updates
« Last post by dab18351 on February 07, 2025, 05:54:04 am »Thank You!
eBay Selling, Made Easy
News:
Welcome to the MyCostPro forum! This is the place to discuss anything MyCost.
Recent Posts
2
Technical Support / Re: New Updates
« Last post by Scott on February 06, 2025, 06:16:03 pm »First of all, thank you for the comment 
I would like to first mention that we are continuously updating behind the scenes; the ebay APIs continuously are evolving and we stay on top of that on the back-end that you dont see.
We only post about updates that require a new download, or if they impact your download result that you need to be aware of.
That being said, YES, we have a long in-progress update in the works still... release date TBD.
I would like to first mention that we are continuously updating behind the scenes; the ebay APIs continuously are evolving and we stay on top of that on the back-end that you dont see.
We only post about updates that require a new download, or if they impact your download result that you need to be aware of.
That being said, YES, we have a long in-progress update in the works still... release date TBD.
3
Technical Support / New Updates
« Last post by dab18351 on February 05, 2025, 09:10:19 am »Hello,
Are their going to be any new updates? The last one shows on mine is June 15th, 2024.
Thank You
BTW
My 1099 from Ebay was spot on with MyCostPro to the penny. :-)
David
Are their going to be any new updates? The last one shows on mine is June 15th, 2024.
Thank You
BTW
My 1099 from Ebay was spot on with MyCostPro to the penny. :-)
David
4
Technical Support / Re: phone support
« Last post by Scott on January 30, 2025, 09:42:43 pm »Hi, we cannot provide phone support but please feel free to email me at support@mycostpro.com with your specifics and I would be happy to help.
5
Technical Support / phone support
« Last post by larful on January 30, 2025, 05:54:09 pm »I need some specific phone support from someone- is there a user that would allow a phone call?
I'm not retaining info very well from tutorials
Larry
I'm not retaining info very well from tutorials
Larry
6
Technical Support / Re: FedEx shipping damage refund
« Last post by Scott on January 21, 2025, 01:49:39 pm »Is this an item that was damaged that you sold? It should go into the row of that sold item in the income section (whichever column you choose in the green income section will add it into your profit/loss)
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Technical Support / FedEx shipping damage refund
« Last post by autogold1960 on January 21, 2025, 10:46:00 am »FedEx is sending me a check for a Ebay item they damaged in shipping. How - where do I enter this into MyCostPro properly?
8
Technical Support / Re: February thru June Sales Not in MyCost Pro
« Last post by Scott on January 07, 2025, 09:10:08 pm »Hi,
No, our servers only gather the API data and send it to be stored locally on your file on your PC.
We do not retain any of the seller data (by design). If you choose to send a copy of the file to support@mycostpro.com I can see if it is there still and just not showing up on the reports for some reason.
Please let me know by email if you would like to proceed with mentioned or if I can be of further assistance.
No, our servers only gather the API data and send it to be stored locally on your file on your PC.
We do not retain any of the seller data (by design). If you choose to send a copy of the file to support@mycostpro.com I can see if it is there still and just not showing up on the reports for some reason.
Please let me know by email if you would like to proceed with mentioned or if I can be of further assistance.
9
Technical Support / Re: New YEAR 2025
« Last post by Scott on January 07, 2025, 09:06:02 pm »Happy New Year!
To get started in 2025, please note that MyCostPro is not tied to a specific year.
You do not "need" to download a new file to continue to gather your selling information.
If you do not want to start a new file, I do still recommend saving a backup file containing your 2024, just in case anything happens. One way would be to email the file to yourself; then it will be in the cloud for you to retrieve for as long as you have that email account.
If you prefer to have a clean new file each year, that is fine too (and recommended for performance if you are a large seller). You can save your current file as its own file name:
-Click the black FULL SCREEN button near the top right, that will display the ribbon bar.
-Select File->Save As... and rename the file MyCostPro2024.xlsm (or whatever you choose).
Then navigate here to get a new copy for your new year's sales: https://mycostpro.com/download
When you first open the program:
-Input your existing (same as before) download key
-Go to the Account Info / Settings tab
-Set your UTC offset to synchronize the ebay sales to your timezone
-Change the number of days to 6, 7, 8, etc. to go back to the beginning of the year
-Download your sales
-Check to see if any sales are included from the previous year that you don't want to include
-If there are some, click the black FULL SCREEN button so that the row numbering is displayed
-Right click the row number of the transaction from the previous year, and select delete... this method safely deletes the entire transaction.
If you have any problems, don't hesitate to post them here or email me at support@mycostpro.com.
I prefer questions to be asked here, so they can potentially help other users by seeing the answer. However, you can always email me directly.
To get started in 2025, please note that MyCostPro is not tied to a specific year.
You do not "need" to download a new file to continue to gather your selling information.
If you do not want to start a new file, I do still recommend saving a backup file containing your 2024, just in case anything happens. One way would be to email the file to yourself; then it will be in the cloud for you to retrieve for as long as you have that email account.
If you prefer to have a clean new file each year, that is fine too (and recommended for performance if you are a large seller). You can save your current file as its own file name:
-Click the black FULL SCREEN button near the top right, that will display the ribbon bar.
-Select File->Save As... and rename the file MyCostPro2024.xlsm (or whatever you choose).
Then navigate here to get a new copy for your new year's sales: https://mycostpro.com/download
When you first open the program:
-Input your existing (same as before) download key
-Go to the Account Info / Settings tab
-Set your UTC offset to synchronize the ebay sales to your timezone
-Change the number of days to 6, 7, 8, etc. to go back to the beginning of the year
-Download your sales
-Check to see if any sales are included from the previous year that you don't want to include
-If there are some, click the black FULL SCREEN button so that the row numbering is displayed
-Right click the row number of the transaction from the previous year, and select delete... this method safely deletes the entire transaction.
If you have any problems, don't hesitate to post them here or email me at support@mycostpro.com.
I prefer questions to be asked here, so they can potentially help other users by seeing the answer. However, you can always email me directly.
10
Technical Support / February thru June Sales Not in MyCost Pro
« Last post by swiowalady on January 07, 2025, 08:54:34 pm »I came to print my 2024 reports for taxes, but my data for February 1-June 30 is gone. It had been there because I always check after I download my sales. Any chance it's still "living" out there somewhere and that it can be recovered?