Recent Posts

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1
Technical Support / Re: Transaction history after name change
« Last post by Scott on April 11, 2021, 06:55:27 am »
Please create a new thread for new questions.  Check your email first though, I replied and it looks like the same questions as below.
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Technical Support / Re: Transaction history after name change
« Last post by 68supply on April 10, 2021, 09:51:58 pm »
Running into a new problem - there's a blank row in the spreadsheet and new sales are not being downloaded. 
Also noticed that ad/promotion fees are not downloaded per sale but sometimes appears as a total amount. Is this normal?
please let me know if I should start a new thread.  thanks.
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Technical Support / Re: Info on one sold item not retrieved correctly
« Last post by Scott on April 01, 2021, 05:29:48 pm »
Hi, please contact me at support@mycostpro.com with the details
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Technical Support / Info on one sold item not retrieved correctly
« Last post by SGARBER on April 01, 2021, 08:33:29 am »
Support folks,

I had one item that sold, but only some of the normally retrieved information was retrieved from eBay.  Please let me know what information you need to check on this for me.
Thanks,

Steve
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Technical Support / Re: My subscription has elapsed?
« Last post by Scott on March 30, 2021, 04:59:01 am »
It looks like you were making manual entries for non-ebay sales, which you can do, but you were missing required entries.  I think you might be missing the last 2 emails, I will forward it back to you.
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Technical Support / Re: My subscription has elapsed?
« Last post by jzahn131415 on March 29, 2021, 10:05:06 pm »
Sorry I'm not sure where we got mixed up.  You had me email you previously because my reports weren't populating for the year, P&L and such.  You answered me with "send me your copy in an email" which i did, and that was the last I heard of it.  My reports still aren't populating, not in 2021 or previous years.  Did i miss an email back with a fixed copy?  Or should i re-download the software?  I apologize if I missed something.  I am now able to log on, the subscription error is fixed which i greatly appreciate.  But i still can't see any P&L's or any of the other reports, they just remain blank.  Thanks for all your help.
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Technical Support / Re: My subscription has elapsed?
« Last post by Scott on March 29, 2021, 06:40:03 pm »
Based on the last email exchange I see it looks like I resolved it for you and you were going to check it out... I dont see any emails after that but please email me if you still have trouble.
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Technical Support / Re: My subscription has elapsed?
« Last post by jzahn131415 on March 29, 2021, 06:17:47 pm »
Thanks sir!  Where you ever able to figure out why my reports aren't populating? 
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Technical Support / Re: My subscription has elapsed?
« Last post by Scott on March 29, 2021, 05:00:02 pm »
Hi,
I was able to find your account based on your email... it looks like your monthly payment will go through tomorrow but some kind of bug made it think it expired yesterday... it would have started working when the payment came through tomorrow, but I set it to be active now to prevent anymore delays for you.
Sorry about that.
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Technical Support / My subscription has elapsed?
« Last post by jzahn131415 on March 29, 2021, 04:31:35 pm »
I tried to log in today and it is saying my subscription has elapsed.  The payment comes automatically out of my paypal.  I haven't changed anything on my end.  Does this mean my first year is up and I need to re-subscribe? I honestly think my year was up closer to December/January vs the end of March anyway.  Please advise.
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