Recent Posts

1

Technical Support / Re: Item still on active list after selling cant downbload prior sales

« Last post by Scott on April 20, 2019, 06:45:34 pm »

Hi,
There is a setting in eBay that allows you to keep your listings active even after they sell out of stock... It sounds like you may have it setup that way.  If you go to your active listings page on ebay does it show as active with "0" quantity?

For your other question, the default download duration is set to 7 days, but this can easily be set to 90 days...

Go to the account info tab,
Change the number of days to 90
Click the button to apply download duration... (this will make the "90" disapear and prompt a message that the next download will cover 90 days.)
Go to the sold item  tab and re download your sales.

2

Technical Support / Item still on active list after selling cant downbload prior sales

« Last post by cmayercin on April 20, 2019, 11:25:16 am »

HI!

Just purchased mycostpro  yesterday, it's going to be great!  Co incidentally I sold my first item shortly after that.  It now shows sold, but didn't remove from my active listings?  There is only one of this item.  Also, it is the only sale showing, though I have had more in the past 90 days?

Thanks for your help!

3

Technical Support / Re: Does SKU # populate from eBay into the Sold Items List

« Last post by Scott on April 19, 2019, 01:58:59 pm »

Hi,
Yes, the SKU is available from eBay to MyCostPro;  It populate in the Product Details section in your sold items tab.
If it isnt populating, but you are sure you had a SKU listed for that item please let me know the specific item number at support@mycostpro.com and I will try to determine why it didnt populate.

 

4

Technical Support / Does SKU # populate from eBay into the Sold Items List

« Last post by SGARBER on April 19, 2019, 10:05:11 am »

I see that there is an SKU column in the sold items list, but it does not appear that the API retrieves that field from eBay.  Is that the case?  Perhaps that is not available from eBay.  It would be helpful for me in order to maintain our master inventory list when items sell.  Thanks much.

5

Technical Support / Re: Question about the Unsold List

« Last post by Scott on April 18, 2019, 03:00:44 pm »

First I will explain a bit why they stay there even when you relist them; one of the functions of the unsold items screen is to account for fees related to listing that are not accounted for in sold items, if the item never sold.  This information gets rolled into the totals of the reports.
As for your question, No, I dont think you disabled anything.
When you deleted the entries, how did you do it? 

To safely delete entries:
Click the Full Screen button to reveal the row numbers
Right click the row number you want to delete, select delete.

It is possible you only partially deleted the entry if you did it another way, if that doesnt help you please contact me at support@mycostpro.com so I can get some more details from you.

6

Technical Support / Question about the Unsold List

« Last post by SGARBER on April 18, 2019, 10:16:16 am »

I would like to use the "Unsoldlist" to renew some of the listings that expire.  However, it appears that after I renew them, and relist to the ebay account, they do not disappear from the UnsoldList. I manually deleted them to eliminate my own confusion.  Now my "Ended Listings" are no longer downloading into the list.  Did I perhaps disable this feature in the spreadsheet? 

7

Technical Support / Re: Deleting items from Unsold List

« Last post by Scott on April 17, 2019, 05:56:51 am »

Hi,
You can delete them if you choose, they should not come back (unless you list it and it is ended as unsold again).

To properly delete a row:
Click the Full Screen button so the row numbers display on the left
Right click a row number to delete
Select Delete

Note:  If there were insertion fees or upgrade fees on an unsold item, they are being included in your reports as fees... so if you delete them that amount will no longer be reported.  If you had free insertion it wouldnt really matter.

8

Technical Support / Deleting items from Unsold List

« Last post by SGARBER on April 16, 2019, 09:39:59 am »

Somtimes I remove listings, usually to list elsewhere.  When that happens, I would like to take them off the unsold list.  Is it ok to delete those rows?  Or, should I do this another way?  I would like to use that list to "relist" items, but I also would like it to be "uncluttered" by these other discontinued listings.  I was also wondering if they will just come back again the next time I download unsold items.

9

General Discussion / Re: Costs have stopped populating from Product Master

« Last post by Scott on April 12, 2019, 04:07:45 pm »

Hi,
I dont currently know of any issues with this process... can you contact me at support@mycostpro.com so I can get some specific information from you?

10

General Discussion / Re: Costs have stopped populating from Product Master

« Last post by WBird on April 12, 2019, 08:54:12 am »

Hello, was there a fix for this? I am trying to populate from SKU. Thanks.