Recent Posts

1

Technical Support / Re: Why is my Selling Expense so high?

« Last post by Scott on Today at 05:24:44 pm »

Hi,
Please check your Ad Fee column first, as it can be confusing.

Since ad fees are returned through the API at the LISTING level, and not at the TRANSACTION level, they will all be grouped into the first item that sells for that Listing.
So the totals should be correct, but that one listing may look very high.
Let me know if you have additional questions if that is the cause.

2

Technical Support / Why is my Selling Expense so high?

« Last post by Dale on July 09, 2025, 06:01:03 pm »

I have just started using the program.  I've entered in my stock and costs, my Expenses, and downloaded EBAY data.
After the first sale I got, everything looked good. However, when I entered the second sale, the selling expense went way up.

I did put in zero for the product cost (intentional), could this be an issue?

3

Technical Support / Re: Reset eBay password, Sales not downloading

« Last post by Scott on July 04, 2025, 07:34:18 am »

Thanks for pointing that out MikeR.  I forgot to mention that in my reply to you.

If you reset your token you will usually need to reset your download duration as well, so its best to just do it all together.
After the token is reauthorized, in the account info tab change the number of days to go back to the missing sales, click the 'reset duration' button, and then re-download your sales.

4

Technical Support / Re: Reset eBay password, Sales not downloading

« Last post by Doug on July 03, 2025, 04:56:24 pm »

Thanks so much!

5

Technical Support / Re: Reset eBay password, Sales not downloading

« Last post by MikeR on July 03, 2025, 04:37:02 pm »

That worked! Thanks Scott.

Doug, all you have to do is go into the Account/Info Settings where you authorize the token. Then set the number of days to check back to maybe a day before you last downloaded before your problem. In my case it was 5/30, so I set the days to 45 to more than cover it and it worked fine.

6

Technical Support / Re: Reset eBay password, Sales not downloading

« Last post by Doug on July 03, 2025, 03:23:31 pm »

Update:
It's now downloading sales, but only the sales I've made today and none of the ones I've sold since my last sales download, which was on 6/25.

7

Technical Support / Re: Reset eBay password, Sales not downloading

« Last post by Doug on July 03, 2025, 02:58:41 pm »

I'm having this problem today as well. I have not changed my ebay password though. I had to re-authorize my token and did so. I went to the my token status link and put in my token and it says it is authorized and working.

8

Technical Support / Re: Reset eBay password, Sales not downloading

« Last post by Scott on July 03, 2025, 01:25:38 pm »

Hi,
Please check your token through the website by pasting your download key here:

https://mycostpro.com/ebay-token-status

It is normal for the token to be revoked if you change your ebay password, and you will just need to re-authorize it.
When you paste the key in and check, you should see a red X indicating the token is not currently valid.  It will then provide a link below that to the ebay site to authorize a new token.

9

Technical Support / Reset eBay password, Sales not downloading

« Last post by MikeR on July 03, 2025, 11:39:03 am »

Hi Scott,
We had to reset our eBay password due to a data breach out in the world. I went to download transactions for the last month and it's showing none. I tried the Get Token button but it just comes back with a message saying I already have the token.

Thanks,
Mike

Edit: My wife said that Thursdays (today) are when eBay does updates and weird things happen. I will try later and tomorrow and update this thread if there is still a problem.

10

Technical Support / Re: Manual Data Not Showing In Reports

« Last post by Scott on April 20, 2025, 09:18:00 pm »

Hi, you can add sales manually, but you need to make sure all of the required fields are included:

Item/Transaction ID (Unique)
Quantity
Sale Date
Month Sold
Sale Price