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General Discussion / Re: Costs have stopped populating from Product Master
« Last post by Scott on February 19, 2019, 06:02:17 pm »
Are you trying to match them by Item title or by SKU?
If you are sure you have the correct one set, please contact me at so we can dig deeper into the details.  (And we can post back here what the solution turns out to be)
General Discussion / Costs have stopped populating from Product Master
« Last post by theparmans on February 19, 2019, 07:06:36 am »
When I press the "Download Sales from Ebay" my costs have stopped being filled in from the Product Master.  Even when I try to update from the product master by pressing the "Apply Updates...." button nothing updates.  It stopped filling in costs on 2/15
General Discussion / Re: Negative Postage Amounts
« Last post by Scott on February 16, 2019, 01:53:39 pm »
eBay returns a negative postage amount in some situations usually in order to correct for a shipping discount rule, or combined shipping adjustment.
In each case the sum of all shipping for the transaction should match the exact amount you paid, please email me at with the sales record number if you want me to investigate further and tell you the exact tag that ebay has attached to that value.
General Discussion / Negative Postage Amounts
« Last post by theparmans on February 16, 2019, 11:48:50 am »
When I pull Sales the expense postage field is being fulled with a negative value or a value of 32 cents.  Where does this value come from.
Technical Support / Re: Product Master is not updating Sold Items
« Last post by Hunter on February 15, 2019, 08:44:18 am »
Sorry to see you are having issues. Are you trying to match items by SKU or title?
Technical Support / Product Master is not updating Sold Items
« Last post by tdreier on February 15, 2019, 08:16:01 am »
Did some resarch here and saw a post from 2017 with a similar issue, but it states it's solved.  Here is what is happening

I installed MyCostPro yesterday and started using it.  I downloaded the sold items list, then I created the Product Master from it.  Updated all missing info on Product Master and hit button "Apply to Sold List".  BUT, the sold list is not updating :( 

Please advise

Frequently Asked Questions / Re: Consignment Sales
« Last post by lorddoskias123 on February 13, 2019, 09:30:32 am »
Thanks! With this info I think MyCostPro can do all the major things that I need. Great Software! Responsive support!
Frequently Asked Questions / Re: Consignment Sales
« Last post by Scott on February 13, 2019, 05:06:27 am »
Yes, you can track consignment items and payments owed...
I recommend putting the commission in as the purchase price (this can be done by formula to do a percentage of the selling price etc, let me know if you need help with that) and indicating the consignment source in the Inventory Source column (or SKU if you want to input the data into your ebay listings).
From there you can utilize the Performance Snapshot tab to generate payment reports (either summarized or detailed with each item).
* Input the date range you want check (ex. 1/1/2019 ~ 1/31/2019)
* Input the Consignment Source (Inventory source or SKU depending on how you want to track it)
* Click Refresh Snapshot
** This will display summarized info, then click the "View Filtered List" to view the itemized list.

Note: if you see "#####" that means there isnt enough room in the cells to see the whole number:
*Click the Full Screen button, resize the affected column, click the full screen button again...
Frequently Asked Questions / Consignment Sales
« Last post by lorddoskias123 on February 12, 2019, 08:00:19 pm »
Is there a way to handle consigned merchandise in mycostpro? I've poked around a bit but have perhaps missed it.

I need a way to track what is owed to the people who consigned the item as well as my fee/profit from selling the item for them. I would imagine this is a somewhat common need for eBay sellers. Thanks in advance.
General Discussion / Re: Searching Product Detail
« Last post by Scott on February 08, 2019, 06:06:08 am »
Hi, good question.  Yes you can search using the standard excel search function (hit ctrl-F to open the menu).
If it did not find what you were searching for allow me to go into a little detail about how excels standard search function works.

By default Excel will only search the region of cells that you have highlighted, so if you highlight 2 or more cells, the search will only search that region.
To search all cells, just make sure only a single cell is selected.
If you are still having trouble, try the options when ctrl-F menu pops up:  uncheck the "Match Case" and "Match Entire Cell Contents", and try to shorten your search to just a shorter portion of the entire string or a keyword from the string.  This will resolve the issue if there are extra hidden characters interfering with the search.  (Ex.  If there is an extra space between two words, and the way you are searching only has one space)

I hope that helps!
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