Reset eBay password, Sales not downloading

[MikeR]

Hi Scott,
We had to reset our eBay password due to a data breach out in the world. I went to download transactions for the last month and it's showing none. I tried the Get Token button but it just comes back with a message saying I already have the token.

Thanks,
Mike

Edit: My wife said that Thursdays (today) are when eBay does updates and weird things happen. I will try later and tomorrow and update this thread if there is still a problem.

[Scott]

Hi,
Please check your token through the website by pasting your download key here:

https://mycostpro.com/ebay-token-status

It is normal for the token to be revoked if you change your ebay password, and you will just need to re-authorize it.
When you paste the key in and check, you should see a red X indicating the token is not currently valid.  It will then provide a link below that to the ebay site to authorize a new token.

[Doug]

I'm having this problem today as well. I have not changed my ebay password though. I had to re-authorize my token and did so. I went to the my token status link and put in my token and it says it is authorized and working.

[Doug]

Update:
It's now downloading sales, but only the sales I've made today and none of the ones I've sold since my last sales download, which was on 6/25.

[MikeR]

That worked! Thanks Scott.

Doug, all you have to do is go into the Account/Info Settings where you authorize the token. Then set the number of days to check back to maybe a day before you last downloaded before your problem. In my case it was 5/30, so I set the days to 45 to more than cover it and it worked fine.

[Doug]

Thanks so much!