Recent Posts

21

Technical Support / Re: New Updates

« Last post by Scott on February 06, 2025, 06:16:03 pm »

First of all, thank you for the comment
I would like to first mention that we are continuously updating behind the scenes; the ebay APIs continuously are evolving and we stay on top of that on the back-end that you dont see.
We only post about updates that require a new download, or if they impact your download result that you need to be aware of.
That being said, YES, we have a long in-progress update in the works still... release date TBD.

22

Technical Support / New Updates

« Last post by dab18351 on February 05, 2025, 09:10:19 am »

Hello,

Are their going to be any new updates?  The last one shows on mine is June 15th, 2024.

Thank You

BTW
My 1099 from Ebay was spot on with MyCostPro to the penny. :-)

David

23

Technical Support / Re: phone support

« Last post by Scott on January 30, 2025, 09:42:43 pm »

Hi, we cannot provide phone support but please feel free to email me at support@mycostpro.com with your specifics and I would be happy to help.

24

Technical Support / phone support

« Last post by larful on January 30, 2025, 05:54:09 pm »

I need some specific phone support from someone- is there a user that would allow a phone call?
I'm not retaining info very well from tutorials
Larry

25

Technical Support / Re: FedEx shipping damage refund

« Last post by Scott on January 21, 2025, 01:49:39 pm »

Is this an item that was damaged that you sold?  It should go into the row of that sold item in the income section (whichever column you choose in the green income section will add it into your profit/loss)

26

Technical Support / FedEx shipping damage refund

« Last post by autogold1960 on January 21, 2025, 10:46:00 am »

FedEx is sending me a check for a Ebay item they damaged in shipping. How - where do I enter this into MyCostPro properly?

27

Technical Support / Re: New YEAR 2025

« Last post by Scott on January 07, 2025, 09:06:02 pm »

Happy New Year!
To get started in 2025, please note that MyCostPro is not tied to a specific year.
You do not "need" to download a new file to continue to gather your selling information.

If you do not want to start a new file, I do still recommend saving a backup file containing your 2024, just in case anything happens.  One way would be to email the file to yourself; then it will be in the cloud for you to retrieve for as long as you have that email account.

If you prefer to have a clean new file each year, that is fine too (and recommended for performance if you are a large seller).  You can save your current file as its own file name:

-Click the black FULL SCREEN button near the top right, that will display the ribbon bar.
-Select File->Save As... and rename the file MyCostPro2024.xlsm (or whatever you choose).

Then navigate here to get a new copy for your new year's sales:  https://mycostpro.com/download
When you first open the program:
-Input your existing (same as before) download key
-Go to the Account Info / Settings tab
-Set your UTC offset to synchronize the ebay sales to your timezone
-Change the number of days to 6, 7, 8, etc. to go back to the beginning of the year
-Download your sales
-Check to see if any sales are included from the previous year that you don't want to include
-If there are some, click the black FULL SCREEN button so that the row numbering is displayed
-Right click the row number of the transaction from the previous year, and select delete... this method safely deletes the entire transaction.

If you have any problems, don't hesitate to post them here or email me at support@mycostpro.com.
I prefer questions to be asked here, so they can potentially help other users by seeing the answer.  However, you can always email me directly.

28

Technical Support / New YEAR 2025

« Last post by larful on January 07, 2025, 08:25:02 pm »

Now that we are starting 2025 is there a way to "close out 2024" and start over on a clean sheet?
Or do I just keep going and do all that by sorting and selecting the parameters i want to look at?
THanks
Larry

29

Technical Support / Re: Spreadsheet stuck on Chart

« Last post by Creeperkat on December 19, 2024, 05:04:56 pm »

PHEW!  The CTRL+PAGE UP worked and I closed all the Chart Tabs. All good now!   Thank you Scott!   

30

Technical Support / Re: Spreadsheet stuck on Chart

« Last post by Scott on December 19, 2024, 04:35:15 pm »

It looks like you have hit the F11 key which creates a chart tab in excel!
Not to worry, if you see the worksheet tab names along the bottom you can right click it and select the Delete option.
If you do not see the worksheet tab names along the bottom you can use CTRL+PAGE UP  and/or  CTRL+PAGE DOWN to switch worksheets.
Switch to a worksheet where you see the black FULL SCREEN button at the top of the sheet, and when you click that it will reveal the Worksheet tabs along the bottom.  From there you can right click it and delete it.

Let me know if you have any trouble!