Recent Posts

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91
Frequently Asked Questions / Re: what about cancellations
« Last post by Scott on January 01, 2024, 08:24:39 am »
Sorry, I was just browsing through here and saw my response was cut off... 
Ebay API handles cancellations differently than returns.  Cancellations stop getting sent through the API after the cancellation, and a return keeps being sent, but with the refund information added.  So if you cancel a transaction, there is no signal to tell the program to refund the sale, you would need to either add a refund or delete that transaction row manually.  I hope that helps.
92
Current Events / Re: 2024 Updates
« Last post by Scott on December 30, 2023, 04:58:00 pm »
Hello, thanks for the question.  I will make a more detailed post about this very soon, but in the mean-time here is a quick reply.

While there is a big update coming out soon, it is important to note that MyCostPro is not a single year product.  It will continue to function year over year for as long as you choose to subscribe.
If you prefer to have your data on a clean new sheet, you can choose do that as well by simply downloading a new copy of the MyCostPro file and saving it with a different name:

http://Https://mycostpro.com/download

We continuously make behind the scenes updates to our servers throughout the year which are constantly adjusting for ebay API changes (etc).
These changes are implemented without the need of a new spreadsheet download, and we typically only list these updates in the public change logs if they will have some impact on the users (if they need to re-download sales or something like that).

In summary:
1. We are continuously updating the software (server-side), but it is transparent to the user.
2. A "new 2024" download is not required to continue using MyCostPro.

With that being said, I am working on a big update with some features that I think everyone will find really useful, but it may not be ready right from the beginning of the year.
You can continue to use your MyCostPro file as is, or create a new one for 2024, and when the new update is ready it will have a process to automatically transfer your data over to it.
I will post here and on the MOTD when more information about the release window is available.
93
Frequently Asked Questions / Re: Version in Use
« Last post by Scott on December 30, 2023, 04:46:52 pm »
Hi,
Please look in the top right corner of the Home Page tab.  Under the FULL SCREEN button and above the logo.
This was only added to one of the most recent updates though, so if that version is not there you are not on the latest version.

Let me know if you need any more information about this.
94
Current Events / 2024 Updates
« Last post by Fireworks on December 30, 2023, 02:08:04 pm »
When will the 2024 updates be available

and where?
95
Frequently Asked Questions / Version in Use
« Last post by BobDavid on December 30, 2023, 07:55:19 am »
Where can I find out exactly what version of the sheet I am using?  I cannot find that information.  Thanks
96
Technical Support / Re: Refunds Not Populating
« Last post by lexyluther54 on December 24, 2023, 07:23:57 pm »
Thank you so much for your help!
97
Technical Support / Re: New Year 2024 question
« Last post by Scott on December 18, 2023, 07:47:13 am »
Dont worry, its not a dumb question.
You have the option to simply continue using the existing spreadsheet, the reports will separate out the data between the years / months for you.
If you prefer to have a clean start, you can simply download a new copy and save it with a different file name, and begin downloading on that version from 2024.

Let me know if you have any additional questions.
98
Technical Support / Re: Refunds Not Populating
« Last post by Scott on December 18, 2023, 07:45:27 am »
If you have already downloaded your sale that is refunded prior to the refund being issued, you will need to reset the download duration in the account info / settings page, click the 'reset duration' button, and then redownload your sales.
Any newly available information from the API will fill in if that cell is blank (ie refund amount)
99
Technical Support / New Year 2024 question
« Last post by createdreams2419 on December 17, 2023, 11:10:53 pm »
I know this is dumb question but how do i start a new spreadsheet when the new year starts. Im nt sure how to do that
100
Technical Support / Refunds Not Populating
« Last post by lexyluther54 on December 17, 2023, 02:08:47 pm »
I see that my refunds have not come through for a couple of months.
Not sure what the issue is.
Any suggestions?
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