Refunded Amount not importing from Ebay

[theparmans]

I sold an item thru GSP and Ebay canceled the shipment as it was restricted and gave a refund automatically.  The refund is not showing up when I do an update.  How can I get the refund to populate in the spreadsheet.  I removed the entry and tried to reload, but it did not pick it up again.

[Scott]

Hi, it will pick up refunds through the eBay system, is it possible that you manually refunded via paypal instead of through ebay?
If you send me the details to support@mycostpro.com I will see what comes through in the background data for it.