Author Topic: Refunded Amount not importing from Ebay  (Read 1167 times)

theparmans

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Refunded Amount not importing from Ebay
« on: September 30, 2020, 11:31:54 am »
I sold an item thru GSP and Ebay canceled the shipment as it was restricted and gave a refund automatically.  The refund is not showing up when I do an update.  How can I get the refund to populate in the spreadsheet.  I removed the entry and tried to reload, but it did not pick it up again.

Scott

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Re: Refunded Amount not importing from Ebay
« Reply #1 on: September 30, 2020, 07:01:29 pm »
Hi, it will pick up refunds through the eBay system, is it possible that you manually refunded via paypal instead of through ebay?
If you send me the details to support@mycostpro.com I will see what comes through in the background data for it.