Author Topic: Trouble with sales downloads  (Read 1872 times)

cherd

  • Newbie
  • *
  • Posts: 4
    • View Profile
Trouble with sales downloads
« on: September 21, 2020, 11:42:23 pm »
I am unable to download sales on my spreadsheet.  I have two eBay accounts and the second is fine, I have downloaded, and went through that procedure twice with no progress.  I tried contacting through the site but never received email for verification.  I have checked and my token is valid.  Thank you

Scott

  • Administrator
  • Sr. Member
  • *****
  • Posts: 304
  • https://mycostpro.com
    • View Profile
    • MyCostPro
Re: Trouble with sales downloads
« Reply #1 on: September 22, 2020, 05:01:55 pm »
Hi,
It sounds like you may have logged in with the same eBay user ID for both token verifications.
This can happen especially easily if you let your internet browser save your login and password information.

Please contact me at support@mycostpro.com with your download key (or paypal email address), and I will reset one of the tokens for you.

Once that is done, if you use auto-login when you go to ebay, instead open an internet browser in Private Mode, and then go to eBay, that way it will not have your login pre-filled, and you can log into the appropriate account.


cherd

  • Newbie
  • *
  • Posts: 4
    • View Profile
Re: Trouble with sales downloads
« Reply #2 on: October 05, 2020, 05:54:39 am »
I was a couple days late sending that info, I just wanted to check if you had received it.

Scott

  • Administrator
  • Sr. Member
  • *****
  • Posts: 304
  • https://mycostpro.com
    • View Profile
    • MyCostPro
Re: Trouble with sales downloads
« Reply #3 on: October 05, 2020, 08:53:51 am »
Hi, I see your email now...
Check for my replay and you should be ready to go, your token is reset.

cherd

  • Newbie
  • *
  • Posts: 4
    • View Profile
Re: Trouble with sales downloads
« Reply #4 on: October 05, 2020, 08:47:55 pm »
Thank you, fixed and running like normal.