Messages

1

Technical Support / API providing correct postage costs?

« on: January 23, 2024, 10:28:36 am »

Did you wave a magic wand?  If so, thanks much!

We were previously receiving postage costs for only a few of our sales each month.  Today, I pulled the "sold items" for January (so far), and the correct postage is being passed along.  Super.

2

Technical Support / Formatting in new version

« on: February 01, 2023, 08:48:31 am »

I recently downloaded the new version of MyCostPro.  I have encountered an issue.  It appears that column I is now formatted as a link and I think that is causing an issue with the formula in column CM.  Column is now showing as "#Value!"  Does this make sense?  Let me know what else I can check and/or send to you.

Thanks much,

Steve

3

Technical Support / Current instructions for update?

« on: January 25, 2023, 09:55:57 am »

Sorry to bother you with this question, but it has been a long time since I did an update/upgrade.  Can you point me to the instructions for doing this?

Thanks.

4

MyCostPro Updates and Version History / Re: Shipping API update - 10/27/2022

« on: November 17, 2022, 08:05:46 am »

Scott - I thought I would add this, since I am not sure if this is the same as others are experiencing or not.  I found that the api returns the shipping charge for 2 out of my last 12 sales.  Seems odd, but perhaps this is common to others as well.  Can you verify that the shipping charges are the only field affected, or is other info missing (or incorrect)....or could it be missing some sales altogether?  Thanks for your help.

5

MyCostPro Updates and Version History / Re: Shipping API update - 10/27/2022

« on: November 02, 2022, 02:40:55 pm »

I followed the instructions, and requested 12 days of "catch-up", then reran the download of sales.  I actually did this process twice, but none of the shipping costs were updated.  Then I tried the process, specifying 9 days of look-back.  If the shipping costs are the only column that needs to be updated, I will manually look up the postage costs for each sale for the missing items. 

6

Technical Support / Re: Shipping Insurance

« on: December 07, 2021, 11:10:10 am »

Thanks for your help.
I appreciate this spreadsheet, as it give me most of the information I need to manage our eBay store.

7

Technical Support / Shipping Insurance

« on: December 02, 2021, 08:28:48 am »

I recently had several items for which I purchased the shipping insurance through eBay.  Does MyCostPro pickup those amounts through the API or does eBay hide that information from you as well?   I have not found ANY eBay record of the insurance fee paid (even in the order details).  I really have no way to track it, other than recording it manually at shipping time.  I hope i am missing something here.  Any thoughts?  Thanks much.

8

Technical Support / Upgrade fees not being retrieved from eBay

« on: June 02, 2021, 10:45:20 am »

I am not certain, but I suspect eBay changed the way they disclose....or possibly they no longer disclose at all....the fees they charge for promoted listings (upgrade fees).  If so, it may account for why mycostpro can no longer pull the API info for upgrade fees.  Have you had any other reports of this?  Or, perhaps your other users do not use that feature on eBay listings. 

In March, that info was pulled for a number of my sales items; but in April and May that is missing.  And, I am no longer able to find those fee amounts within eBay's site.  Frustrating when I just need to "trust them" instead of "trusting and verifying."  I just wondered if you have any other hints as to why this info seems to be unavailable.  Thanks much.

9

Technical Support / Info on one sold item not retrieved correctly

« on: April 01, 2021, 08:33:29 am »

Support folks,

I had one item that sold, but only some of the normally retrieved information was retrieved from eBay.  Please let me know what information you need to check on this for me.
Thanks,

Steve

10

Technical Support / Re: Two items purchased on same order

« on: January 28, 2021, 01:13:57 pm »

Thanks Scott.  Did you ever resolve the situation where there are multiple shipping labels/boxes for the same order?  I believe I reported that situation before, and at that time MyCostPro pulled the shipping cost of only the first label.  Just curious.

Steve

11

Technical Support / Two items purchased on same order

« on: January 23, 2021, 03:26:57 pm »

I had an order that contained 2 different listings.  As usual, I purchased the shipping labels through eBay.  However, MyCostPro returned a shipping cost of $0.  I am sending you a screen shot that provides the order # and the listing numbers.  Any clues why this happened? 

Thanks,

Steve

12

Technical Support / Re: API Exception message encountered

« on: May 14, 2020, 09:12:26 pm »

I will do it that way.  I appreciate all your help.

Steve

13

General Discussion / Re: Ebay changes coming in July

« on: May 14, 2020, 09:09:28 pm »

Great.  Call me paranoid; just wanted to hear you say that "all is well."

14

Feature Requests / Re: Default to Full Screen

« on: May 14, 2020, 09:07:54 pm »

Thanks again, Scott.

15

Feature Requests / Re: Expanding columns and Maintenance fields for Active Items

« on: May 14, 2020, 09:07:04 pm »

Great.  Thanks Scott.  I can send you any screen shots if you need them (from the "Create a new listing" dialogue).