Issue trying to update "run-time error '52' Bad file name or number"

[MikeR]

Hi Scott,
I am trying to update to the latest version and went through the directions to the final step where you click button 2 in the new sheet. It is giving a "run-time error '52' Bad file name or number" error. I did enable macros and trusted the document before this along with entering the download key.

Thanks,
Mike

[Scott]

Hi,
Can you confirm that you first moved the file to its own folder, and completed step 1?  There should now be a file in that folder named "mycostpro_old.xlsm".  If you already have that, please send me a copy of your "old" file and I will try to transfer it on my end at support@mycostpro.com

[MikeR]

Hi Scott,
Yes I did have it in a separate folder. I sent an email with the file and another unrelated question.

EDIT: Oops, I replied the previous message that went to the "guerillawarefare" address. Sorry about that!

Thanks,
Mike

[MikeR]

Thanks for fixing the issue for me, I appreciate your patience!

[englisherry]

Hello, I'm having this same issue now. I sent an email before the weekend.

[Scott]

Hi,
If you sent me an email that I didnt reply to, it might have been diverted to my spam filter or something (I dont see any messages I have not replied to).
Can you try again to send it to support@mycostpro.com
Let me know here if you dont see a reply back from me within a few hours.

[englisherry]

Sent again, thank you!

[englisherry]

Scott I haven't heard back from you.

[Scott]

Scott I haven't heard back from you.

I am not seeing anything, even in junk mail.
Can you try sending me an email with no attachments to see if it will come through?  Somewhere along the line your email is being rejected.
support@mycostpro.com