Messages

1

Technical Support / Re: Active Items not transferring to Product Master

« on: August 22, 2021, 11:34:49 pm »

Sent to gmail on 8/20 and today.

2

Technical Support / Re: Active Items not transferring to Product Master

« on: August 20, 2021, 04:15:00 pm »

Sent a couple emails to support@mycostpro.com but haven't receive a response.  Let me know if I should resend or if there's another address, thanks.

3

Technical Support / Re: Active Items not transferring to Product Master

« on: August 18, 2021, 01:00:56 am »

Thanks, I've been sending emails to scott@mycostpro... will send the emails to support going forward. 

4

Technical Support / Active Items not transferring to Product Master

« on: August 17, 2021, 12:32:24 pm »

Hi, Items are updating in the Active List but records are not transferring when I click on "Click "X" from Active List".  What can I do to fix this?  I sent a couple emails regarding the issue as well but didn't receive a response.  Thanks.

5

Technical Support / Re: Transaction history after name change

« on: June 13, 2021, 11:42:14 pm »

Hi, I sent an email on 6/7 about transaction total that didn't add up and included the file.  Haven't heard back.  Should I resend the email?

6

Technical Support / Re: Transaction history after name change

« on: April 10, 2021, 09:51:58 pm »

Running into a new problem - there's a blank row in the spreadsheet and new sales are not being downloaded. 
Also noticed that ad/promotion fees are not downloaded per sale but sometimes appears as a total amount. Is this normal?
please let me know if I should start a new thread.  thanks.

7

Technical Support / Transaction history after name change

« on: March 28, 2021, 11:47:42 pm »

I changed my username on ebay right before i started using mycostpro.  Is there a way to download all transactions under the previous user name with the current download key?