Sales Not Loading

[swiowalady]

Hello~
I'm trying to load my Ebay sales, but get a message that says there are no sales.  MyCost sent me to Ebay to confirm that Ebay has permission to share data with MyCost, but I still get the message stating that there are no sales to download.     

I'm not very "techy" and am not sure how to attack this problem.  Anyone got any ideas? 

Thanks!

[Scott]

Hi,
Thanks for also contacting me by email and verifying the solution...  Just to update anyone else reading the post with a similar problem: the download duration needed to be reset.

[atamboli]

I've done that and I still cannot get my ebay sales to load.