Author Topic: Transaction history after name change  (Read 772 times)

68supply

  • Newbie
  • *
  • Posts: 7
    • View Profile
Transaction history after name change
« on: March 28, 2021, 11:47:42 pm »
I changed my username on ebay right before i started using mycostpro.  Is there a way to download all transactions under the previous user name with the current download key?

Scott

  • Administrator
  • Sr. Member
  • *****
  • Posts: 294
  • https://mycostpro.com
    • View Profile
    • MyCostPro
Re: Transaction history after name change
« Reply #1 on: March 29, 2021, 05:29:12 am »
Hi,
The download should be tied to your account, not the specific username... so yes you should be able to download those sales.  If you are not getting them perhaps you haven't initially set the number of day in the setting tab (up to 90) to check back that far?
If you change your ebay username after you have granted MyCostPro access to your data token, it will automatically revoke any tokens and you will have to authorize it again.
You can do so by pasting your download key here:

https://mycostpro.com/ebay-token-status


68supply

  • Newbie
  • *
  • Posts: 7
    • View Profile
Re: Transaction history after name change
« Reply #2 on: April 10, 2021, 09:51:58 pm »
Running into a new problem - there's a blank row in the spreadsheet and new sales are not being downloaded. 
Also noticed that ad/promotion fees are not downloaded per sale but sometimes appears as a total amount. Is this normal?
please let me know if I should start a new thread.  thanks.
« Last Edit: April 11, 2021, 01:32:52 am by 68supply »

Scott

  • Administrator
  • Sr. Member
  • *****
  • Posts: 294
  • https://mycostpro.com
    • View Profile
    • MyCostPro
Re: Transaction history after name change
« Reply #3 on: April 11, 2021, 06:55:27 am »
Please create a new thread for new questions.  Check your email first though, I replied and it looks like the same questions as below.

68supply

  • Newbie
  • *
  • Posts: 7
    • View Profile
Re: Transaction history after name change
« Reply #4 on: June 13, 2021, 11:42:14 pm »
Hi, I sent an email on 6/7 about transaction total that didn't add up and included the file.  Haven't heard back.  Should I resend the email?

Scott

  • Administrator
  • Sr. Member
  • *****
  • Posts: 294
  • https://mycostpro.com
    • View Profile
    • MyCostPro
Re: Transaction history after name change
« Reply #5 on: June 14, 2021, 05:21:22 am »
Yes, please resend it... I rechecked and I dont see the email.

etbandung

  • Newbie
  • *
  • Posts: 2
  • Les Bahasa Inggris
    • View Profile
    • Tempat Kursus Bahasa Inggris Untuk Karyawan di Bandung
Re: Transaction history after name change
« Reply #6 on: June 23, 2021, 02:08:24 am »
lucky i bump into here my problems solved thanks mate