Trouble with sales downloads

[cherd]

I am unable to download sales on my spreadsheet.  I have two eBay accounts and the second is fine, I have downloaded, and went through that procedure twice with no progress.  I tried contacting through the site but never received email for verification.  I have checked and my token is valid.  Thank you

[Scott]

Hi,
It sounds like you may have logged in with the same eBay user ID for both token verifications.
This can happen especially easily if you let your internet browser save your login and password information.

Please contact me at support@mycostpro.com with your download key (or paypal email address), and I will reset one of the tokens for you.

Once that is done, if you use auto-login when you go to ebay, instead open an internet browser in Private Mode, and then go to eBay, that way it will not have your login pre-filled, and you can log into the appropriate account.

[cherd]

I was a couple days late sending that info, I just wanted to check if you had received it.

[Scott]

Hi, I see your email now...
Check for my replay and you should be ready to go, your token is reset.

[cherd]

Thank you, fixed and running like normal.