Stopped Importing Sold Items?

[agrasty]

Hello,

Starting today, when I went to download my sales, it said 0 items sold, but there had been some. I tried several times and even closed out of the spreadsheet and opened again...figuring maybe I just needed to reset.  That didn't work.  So I went back to the site, downloaded the latest version again, followed the process to port in my old data to the new sheet...then tried to download my sales...the sales came in but something very weird happened.  I've probably got about 20-30 items showing the same sales record number where they didn't before...and all of the items are out of order.  The sales from today are scattered in between all of that. So I'm a bit confused as to what's going on and how to fix it.  Thanks for your help.

[Scott]

Hmmm.  Im not sure what happened there, but im sure we can fix it.

If you still have the original problem file, in that case I would go to the account info tab, and manually set the number of days to go back to the missing sales.  This will grab those missing sales, it was most likely that you had checked for sales and they werent available yet from the API, so they got "skipped".

If you are importing to a new version of the file, make sure you do the import step before running any sold calls.  It sounds like you might have not made that the first step.  Please let me know so I can get you up and running again ASAP.