Sale Download one item missing Tracking and Postage info

[ChetK]

Hi
I just did a download update for Sold Items completed, I had three items. One came back with no tracking or actual postage cost info downloaded. All postage was done via Ebay. I looked on forum and saw notes about Selling Manager, but don't think that applies here because the dozens of other sales all have the actual postage cost and tracking info downloaded. Plus when I look on ebay only option in subscribtion is $15.99 for Selling Manager Pro, which I do not want.

Is it possible to delete the entire line of information and try another Sold Items download? or do you have another solution besides just key entering the information.

Thank you, ChetK

[Scott]

Hi,
There are two tiers, "Selling Manager" which is free, and "Selling Manager Pro" which eBay charges for.  You just need the free one, which it sounds like you are already enrolled in if you are getting shipping cost information for most of your sales already.
I am guessing that the information wasnt available yet in the API when you downloaded the sale.
To update information for that sale, if you reset the download duration in the Account Information tab to go back far enough for that sale, click the 'apply duration' button, and redownload your sales, it will update any information that is BLANK on an existing sale.
So if it is filled in with "$0.00" just clear that out (highlight the cell and click the delete key, or right click and select clear contents) and then redownload the sales, it will fill in if it is available now.
Let me know how it goes, or if you have any further trouble.

[ChetK]

Worked. Thank you. I have another question but will start new topic. Also anway to reduce questions to leave a post in the forum?