Sold list has stopped updating from Product Master

[2southpaws]

Now my sold list and product master list are no longer communicating. When I list an item I make sure to copy the listing title exactly from the Active Items List into my Product Master List. When I sell an item and click on the "Fill in Product Master Details" on the Sold Items List, nothing happens. Same thing if I click on the "Apply Updates to Sold List" on the Product Master sheet.

What am I doing wrong?? Thanks in advance.

[Scott]

In order to help diagnose the issue (or resolve it), can you download a new sheet (https://mycostpro.com/download) and go to the account info tab to follow the instructions to transfer data  from your existing sheet to the new sheet?
Let me know if you need assistance with that.

[2southpaws]

Thanks. I just tried the transfer as per your instructions. Unfortunately it didn't fix the initial problem, and now there's a second issue. On the Product Master tab of my original sheet I have 342 line items. When I did the transfer, only the first 60 show up on the new sheet.

I'm not sure what else could be going on.

[Scott]

Please email me at support@mycostpro.com and I want to ask you a few questions off-line.  We will get you fixed up, dont worry!

[2southpaws]

Will do, thanks!