Recent Posts

51

General Discussion / Sales Not Loading

« Last post by swiowalady on August 06, 2024, 09:52:47 am »

Hello~
I'm trying to load my Ebay sales, but get a message that says there are no sales.  MyCost sent me to Ebay to confirm that Ebay has permission to share data with MyCost, but I still get the message stating that there are no sales to download.     

I'm not very "techy" and am not sure how to attack this problem.  Anyone got any ideas? 

Thanks!

52

Technical Support / Re: How to resize column and cell sizes

« Last post by Scott on June 22, 2024, 12:16:39 am »

Hi.
You can resize columns as you would normally in excel if you click the black FULL SCREEN button on the top right to display the column lettering.  Just drag the edge of the column lettering box to the left or right to resize.

You will notice some columns have an 'h' above them.  If you click the beige colored Hide 'h' Columns button, it will toggle between hiding those columns and displaying them.  You can add or remove an 'h' from any columns that you choose and then toggle between hiding them and displaying them with that button.

53

Technical Support / How to resize column and cell sizes

« Last post by Mazvol on June 21, 2024, 09:25:06 pm »

I would like to increase / resize the width of some cells and remove columns which I do not use, could I have some advice how please.

54

Technical Support / Re: Sold Items API Calls not returning results, even setting duration DAYS back...

« Last post by Scott on June 04, 2024, 06:09:22 pm »

It is working on our end now as well but we haven't heard back from eBay Developer Support team that it is 100% resolved yet, so just let me know if it reoccurs.

55

Technical Support / Re: Sold Items API Calls not returning results, even setting duration DAYS back...

« Last post by Suavepenguin on June 04, 2024, 07:19:06 am »

Thanks for the follow up Scott! By late last night, functionality was restored!

56

Technical Support / Re: Sold Items API Calls not returning results, even setting duration DAYS back...

« Last post by Scott on June 03, 2024, 09:04:21 pm »

Hi,
There appears to be a ebay connectivity issue, after several attempts the data was coming through... sporadically. 
It doesn't appear to be affecting any other customers that we can determine at this point.
We have created a helpdesk ticket with eBay Developer Support team, usually this type of issue can be resolved reasonably quickly so I will be in touch with you by email when we get an update.

57

Technical Support / Sold Items API Calls not returning results, even setting duration DAYS back...

« Last post by Suavepenguin on June 03, 2024, 12:29:50 pm »

Got back from a trip to Vermont, shipped all sold items, but when trying to download sold items, I get the "Sorry, no new sold items" or something similar. I have set the duration as far as 10 days back, still get the "Sorry, no new sold items" message. Anybody else having this problem?

58

Frequently Asked Questions / Re: What does Pull "x" from Active List mean on Product Master?

« Last post by Scott on May 14, 2024, 04:57:33 pm »

After you query your active list, if you place an X in the last column "Confirm (x)", and then click that button, it will create an entry in the product master table for that active listing you have.
Let me know if you need further explanation.

59

Frequently Asked Questions / What does Pull "x" from Active List mean on Product Master?

« Last post by cowbecka on May 14, 2024, 02:38:59 pm »

I'd like to understand what this button means as  it is not doing anything that I can see.

60

Technical Support / Re: I just lost 34 days of data. Anybody know how to restore from Onedrive???

« Last post by Suavepenguin on May 13, 2024, 05:28:16 pm »

Scott, you are the man! As usual, you saved the day for me! I knew I hit something, and you were right! Now to go delete those charts. Thanks again Scott!!