Messages

46

Frequently Asked Questions / Re: Ebay Store subscription

« on: July 12, 2023, 05:43:07 pm »

As far as we are aware we are capturing everything.  The eBay store fee is just kind of in a different category of fee which is why it doesnt get captured in our current flow of API calls.
Please let us know if you think you are missing anything from any particular sale and we can check the background data for it.

47

General Discussion / Re: Shipping expense

« on: June 16, 2023, 04:34:10 pm »

That shipping column was intended as a standardized cost for you to ship the item to the customer, mainly for customers that ship outside of the eBay ecosystem, because they will not get the shipping information through the API.  So in that specific example, you could either put $105 directly into the purchase price, or put the additional $5 into the packaging column.  Does that make sense?

48

General Discussion / Re: Shipping expense

« on: June 14, 2023, 09:32:16 pm »

Hi,
It will pull in the shipping from product master if there is no value returned from eBay in the API.
If there is any value returned, including $0.00, it will not pull in the value from the product master tab.  It will however pull in the shipping supplies column regardless, so if you want to be sure it pulls it in you could put the value in that cell.

I hope that helps.

49

General Discussion / Re: Top Rated Seller Discount

« on: June 03, 2023, 03:34:49 pm »

OK, well just reach back out if needed.  Thanks for the update.

50

General Discussion / Re: Top Rated Seller Discount

« on: May 31, 2023, 08:08:34 pm »

Thanks for the details Creeperkat, we will check the API documentation to make sure it is being returned correctly and give everyone an update.

51

Technical Support / Re: Mycostpro not updating sales

« on: May 31, 2023, 08:06:17 pm »

Hi,
It sounds like you might need to reset your download duration.
From the account info / setting tab, change the number of days to cover your missing sales (up to 90) and click the 'reset duration' button, and then re download your sales.
Let me know if you still have any trouble.
Thanks,
Scott

52

General Discussion / Re: Top Rated Seller Discount

« on: May 07, 2023, 09:44:50 am »

Hi, the fees come in their final form through the API, so any discounts and/or penalties are already reflected in the final value fee column.
The column was left in place incase it was ever needed, but you can hide it as it is not currently required.

53

Technical Support / Re: Backup copies

« on: April 29, 2023, 02:29:55 pm »

OK, I sent you a PM and also resent the email.  Please reply to the email rather than the PM, I dont get notified when there is a PM to read.

54

Technical Support / Re: Backup copies

« on: April 28, 2023, 05:37:05 am »

Did you get my reply on April 18?  If you got that email thats still where we're at.

55

Technical Support / Re: The last sale in Sold Items not showing up on the P&L

« on: April 27, 2023, 05:09:53 pm »

Hi, can you check to make sure you dont have any blank rows where there is no sales data in the entire row, or some of the data missing such as the unique item ID?
If you do, and if you delete that row it should fix the issue.
If you dont see anything like that or would like me to check it out please send me the file to support@mycostpro.com

56

Technical Support / Re: Backup copies

« on: April 20, 2023, 09:16:58 pm »

I think there might be a forwarding issue... can you send it to guerillawarfare@gmail.com just incase if this email host is having trouble forwarding your emails?

Sorry for the trouble...

Scott

57

Technical Support / Re: Backup copies

« on: April 15, 2023, 03:49:37 pm »

Since it shouldnt do that, can you send me a copy of the file to support@mycostpro.com so I can see what might be going on?

58

Technical Support / Re: Can't Expand/Collapse Columns, no Layout Assist button

« on: April 08, 2023, 05:25:55 pm »

Mike,
The 'Click Layout Assist' button was in fact deprecated and replaced with an updated 'Hide all 'H' column' button.
See how it works here at the 5:00 mark in this video:  https://youtu.be/52av5AyjUmg

The old Click Layout Assist caused performance issues, especially on larger files, and caused a lot of confusion with users, which is why this change was implemented.

I hope that helps; I am open to suggestions to improve future updates as well if you have any feedback about the new button.

Scott

59

Technical Support / Re: Call Duration

« on: April 02, 2023, 03:31:00 pm »

No, it is intended to query from the last query time until present to speed things up, so you would need to change that manually.

60

Frequently Asked Questions / Re: Mileage

« on: March 31, 2023, 05:10:09 pm »

Hi,
Im not sure why its not populating on top, if you contact me at support@mycostpro.com with more details I should be able to fix that for you.
It is just for tracking, we are looking a future update for that data to also populate an expense, but currently it just tracks.