Messages

331

Frequently Asked Questions / Re: Store subscription fee

« on: December 04, 2017, 05:00:08 pm »

It is setup to input manually because this data isnt provided in the API calls that we use to populate all of the rest of the data.
If it makes it more convenient, you can input them all at once (one per month) and they will automatically populate to the correct months for the profit & loss (and other) reports.
I hope that helps.
Scott

332

Technical Support / Re: Sold list has stopped updating from Product Master

« on: November 30, 2017, 03:46:39 pm »

Please email me at support@mycostpro.com and I want to ask you a few questions off-line.  We will get you fixed up, dont worry!

333

Technical Support / Re: Sold list has stopped updating from Product Master

« on: November 29, 2017, 03:55:43 pm »

In order to help diagnose the issue (or resolve it), can you download a new sheet (https://mycostpro.com/download) and go to the account info tab to follow the instructions to transfer data  from your existing sheet to the new sheet?
Let me know if you need assistance with that.

334

Technical Support / Re: Help! Problems saving file!

« on: November 08, 2017, 04:28:56 am »

Hi,
Sorry youre having trouble.  Im not exactly sure because that sounds like an issue with OneDrive (as opposed to something wrong with the sheet), but I did a little research:

https://answers.microsoft.com/en-us/onedrive/forum/odwork-odedit/file-changes-couldnt-be-merged/99efc208-885f-4df7-af2d-529d9a34af6e?page=7&auth=1

There were two solutions given to someone that posted on microsoft's website with a similar issue.
I would try the 2nd one first ("repair" office).
To run the repair you go to the uninstall section in windows and click office and choose repair (the button should be next to uninstall).

Let me know how it turns out, ill see what else I can do if those dont work!

335

Frequently Asked Questions / Re: formatting

« on: November 03, 2017, 05:21:27 am »

You can edit using all of the standard excel formatting tools:

Click the FULL SCREEN button to exit the full screen mode which will display the Ribbon Bar and Row and Column labeling.
At that point you can change any column sizes, font sizes, wrap settings, etc, let me know if you need assistance with any of it.

Note: The item description column is the column that links to the sold item tab to automatically populate (they need to match).
This column was used because many sellers dont utilize the SKU data.
You can use other columns (such as SKU) to fill in a more basic name, etc.

I hope that helps!

336

Frequently Asked Questions / Re: Basic Inventory List

« on: November 02, 2017, 05:03:54 pm »

Thanks for the kind remarks!  While the product master tab may be more necessary for sellers that resell the same items over and over, it can also be utilized as a means to record your purchase details for single (unique) items.  Let me know if you have trouble with it after playing around with it a bit. 
Currently MyCostPro only supports the eBay platform, in the long term  future we may consider expanding if the demand is present in our customer base.
I hope this helps!

337

Technical Support / Re: Unsold and not yet relisted

« on: October 19, 2017, 05:00:36 pm »

Hi,
Thanks for the question.
No, there is only an option to download all unsold items.  The primary purpose for this data is to make sure fees are included in the case that the item doesnt sell.  So it must gather all unsold items in order to complete this purpose.

Let me know if I can clarify further.
Thanks,
Scott

338

Frequently Asked Questions / Re: Listing Removed, Sale Won't Download

« on: October 15, 2017, 12:18:57 pm »

The key to inserting rows manually is to make sure all of the required fields are included.
First unhide the listing detail columns:  turn click layout assist to ON, and click the double triangle above the listing column bookmark (far left in the  sold item tab).
That first column (column B) is required to be a unique non repeating number, so you can fill that in however you like as long as it is unique to that entry.

339

Technical Support / Re: Cost Of Goods Is Blank

« on: October 14, 2017, 05:36:05 am »

Thank you for asking!

340

Technical Support / Re: Cost Of Goods Is Blank

« on: October 12, 2017, 11:04:03 pm »

Hmmm.  Not sure why you couldnt copy and paste, let me go over the process and let me know if you still have any trouble.

Single (left) click the September COGS cell to select it (do not double click).
Hit CTRL-C
Single (left) click the October COGS cell to select it.
Hit CTRL-V

This should work because none of these cells should be locked, but let me know!

Thanks,
Scott

341

Technical Support / Re: More than One Ebay Account

« on: October 03, 2017, 07:20:51 pm »

Each subscription is tied to a single seller account through eBay.

If you have multiple subscriptions you can put them on the same sheet by changing the download key before running the query, but you would also need to reset the download duration manually each time you switched between updating subscriptions.
(The download duration is set on the Account Info tab.)

I hope that helps, let me know if I can clarify further.

342

Technical Support / Re: Sorting & Importing data

« on: September 26, 2017, 04:50:05 pm »

Hi,
While you can use all of excels functions to sort, I realize it is not the most convenient for most users, so I will add a sort preference option to the next update.
Please stand by!

As far as importing data from foreign templates, it can be done, it just depends on your level of excel familiarity.
I am not familiar with the layout of that one, but I am sure it would be quite different, so that means the column data wouldn't line up exactly, and would take a bit of precision effort to completely import data correctly.

I hope this helps answer your question.

343

Frequently Asked Questions / Re: Can not download sales to MyCostPro after eBay password change

« on: September 24, 2017, 05:39:39 am »

Awesome!  I replied back to your email, thanks for the kind words 

344

Frequently Asked Questions / Re: Can not download sales to MyCostPro after eBay password change

« on: September 23, 2017, 04:21:28 pm »

Hi,
Please email your user information privately to the support@mycostpro.com email address and we will reset your token so that it will direct you to eBay to authorize it next time you use MyCostPro.

345

General Discussion / Re: 2 Ebay Stores

« on: September 15, 2017, 05:59:32 pm »

Thanks for the question:
Each subscription is tied to a single seller account through eBay.

If you have multiple subscriptions you can put them on the same sheet by changing the download key before running the query, but you would also need to reset the download duration manually each time you switched between updating subscriptions.
(The download duration is set on the Account Info tab.)

I hope that helps, let me know if I can clarify further.