Messages

1

Technical Support / Re: microsoft is blocking macros

« on: August 11, 2026, 07:05:08 pm »

Hi, There could be different things causing the macros to not run.  Here is a walk trough the possible causes:

Case 1: When file is first downloaded (first time use)

Files downloaded from the web, received by email, or pulled off a network share get tagged as external. Open one and you'll see a red notification bar saying macros were stopped because the file's origin isn't trusted, with no button to just allow it.

Fix:
Close the file.
In File Explorer, right-click it and choose Properties.
On the General tab, check the box near the bottom (something like "this file came from another computer").
Click Apply, then OK.
Reopen the file.

If you open files from the same folder often, add that folder as a Trusted Location: File > Options > Trust Center > Trust Center Settings > Trusted Locations.

Case 2: The file isn't blocked, macros are just off

Here the yellow notification bar has a button in it. Click it and macros run.

Excel's macro settings
Excel also has a general setting controlling how it handles macros overall: File > Options > Trust Center > Trust Center Settings > Macro Settings. Four choices:
Disable all macros without notification

2

Technical Support / Re: August 2026 sales going into July 2026?

« on: August 07, 2026, 05:53:21 pm »

Im not sure based on that description alone...  Please contact me at support@mycostpro.com so I can gather some additional information from you.

3

Technical Support / Re: Inventory list

« on: March 01, 2026, 04:29:10 pm »

I dont see why not, you can copy and paste into the Product Master tab.  If you need to see the excel ribbon bars, you can click the black FULL SCREEN button at the top right, and it will bring back the normal menus, row and column labelling, etc.

4

Technical Support / Re: No New Items Have Sold

« on: February 16, 2026, 09:46:28 pm »

It sounds like you need to reset your download duration.
On the account info / setting tab, change the number of days to go back to the missing sales (up to 90), click the 'reset duration' button, and then redownload your sales.
Let me know if you have any trouble still.

5

Technical Support / Re: Why is my Selling Expense so high?

« on: July 10, 2025, 05:24:44 pm »

Hi,
Please check your Ad Fee column first, as it can be confusing.

Since ad fees are returned through the API at the LISTING level, and not at the TRANSACTION level, they will all be grouped into the first item that sells for that Listing.
So the totals should be correct, but that one listing may look very high.
Let me know if you have additional questions if that is the cause.

6

Technical Support / Re: Reset eBay password, Sales not downloading

« on: July 04, 2025, 07:34:18 am »

Thanks for pointing that out MikeR.  I forgot to mention that in my reply to you.

If you reset your token you will usually need to reset your download duration as well, so its best to just do it all together.
After the token is reauthorized, in the account info tab change the number of days to go back to the missing sales, click the 'reset duration' button, and then re-download your sales.

7

Technical Support / Re: Reset eBay password, Sales not downloading

« on: July 03, 2025, 01:25:38 pm »

Hi,
Please check your token through the website by pasting your download key here:

https://mycostpro.com/ebay-token-status

It is normal for the token to be revoked if you change your ebay password, and you will just need to re-authorize it.
When you paste the key in and check, you should see a red X indicating the token is not currently valid.  It will then provide a link below that to the ebay site to authorize a new token.

8

Technical Support / Re: Manual Data Not Showing In Reports

« on: April 20, 2025, 09:18:00 pm »

Hi, you can add sales manually, but you need to make sure all of the required fields are included:

Item/Transaction ID (Unique)
Quantity
Sale Date
Month Sold
Sale Price

9

Technical Support / Re: New Updates

« on: February 06, 2025, 06:16:03 pm »

First of all, thank you for the comment
I would like to first mention that we are continuously updating behind the scenes; the ebay APIs continuously are evolving and we stay on top of that on the back-end that you dont see.
We only post about updates that require a new download, or if they impact your download result that you need to be aware of.
That being said, YES, we have a long in-progress update in the works still... release date TBD.

10

Technical Support / Re: phone support

« on: January 30, 2025, 09:42:43 pm »

Hi, we cannot provide phone support but please feel free to email me at support@mycostpro.com with your specifics and I would be happy to help.

11

Technical Support / Re: FedEx shipping damage refund

« on: January 21, 2025, 01:49:39 pm »

Is this an item that was damaged that you sold?  It should go into the row of that sold item in the income section (whichever column you choose in the green income section will add it into your profit/loss)

12

Technical Support / Re: New YEAR 2025

« on: January 07, 2025, 09:06:02 pm »

Happy New Year!
To get started in 2025, please note that MyCostPro is not tied to a specific year.
You do not "need" to download a new file to continue to gather your selling information.

If you do not want to start a new file, I do still recommend saving a backup file containing your 2024, just in case anything happens.  One way would be to email the file to yourself; then it will be in the cloud for you to retrieve for as long as you have that email account.

If you prefer to have a clean new file each year, that is fine too (and recommended for performance if you are a large seller).  You can save your current file as its own file name:

-Click the black FULL SCREEN button near the top right, that will display the ribbon bar.
-Select File->Save As... and rename the file MyCostPro2024.xlsm (or whatever you choose).

Then navigate here to get a new copy for your new year's sales:  https://mycostpro.com/download
When you first open the program:
-Input your existing (same as before) download key
-Go to the Account Info / Settings tab
-Set your UTC offset to synchronize the ebay sales to your timezone
-Change the number of days to 6, 7, 8, etc. to go back to the beginning of the year
-Download your sales
-Check to see if any sales are included from the previous year that you don't want to include
-If there are some, click the black FULL SCREEN button so that the row numbering is displayed
-Right click the row number of the transaction from the previous year, and select delete... this method safely deletes the entire transaction.

If you have any problems, don't hesitate to post them here or email me at support@mycostpro.com.
I prefer questions to be asked here, so they can potentially help other users by seeing the answer.  However, you can always email me directly.

13

Technical Support / Re: Spreadsheet stuck on Chart

« on: December 19, 2024, 04:35:15 pm »

It looks like you have hit the F11 key which creates a chart tab in excel!
Not to worry, if you see the worksheet tab names along the bottom you can right click it and select the Delete option.
If you do not see the worksheet tab names along the bottom you can use CTRL+PAGE UP  and/or  CTRL+PAGE DOWN to switch worksheets.
Switch to a worksheet where you see the black FULL SCREEN button at the top of the sheet, and when you click that it will reveal the Worksheet tabs along the bottom.  From there you can right click it and delete it.

Let me know if you have any trouble!

14

Technical Support / Re: Sold Items API Calls not returning results, even setting duration DAYS back...

« on: October 16, 2024, 08:37:38 pm »

Can you send me a copy of the file that isnt working to support@mycostpro.com

15

Frequently Asked Questions / Re: expenses for subscriptions

« on: September 17, 2024, 04:44:46 am »

No, you dont need to add it in sales as well.  Is the date of the expense within the range of the dashboard report?
I so, can you contact me directly at support@mycostpro.com