MycostPro Forum

Categories => Technical Support => Topic started by: swiowalady on February 16, 2026, 06:58:21 pm

Title: No New Items Have Sold
Post by: swiowalady on February 16, 2026, 06:58:21 pm

When I ask the program to import my sales, it goes throught the steps but then I get the message that there are no new sales.  It hasn't grabbed any of my sales since January 11.

How do I get it to import my sales?

Thank you

Title: Re: No New Items Have Sold
Post by: Scott on February 16, 2026, 09:46:28 pm

It sounds like you need to reset your download duration.
On the account info / setting tab, change the number of days to go back to the missing sales (up to 90), click the 'reset duration' button, and then redownload your sales.
Let me know if you have any trouble still.