MycostPro Forum

Categories => Technical Support => Topic started by: MikeR on July 03, 2025, 11:39:03 am

Title: Reset eBay password, Sales not downloading
Post by: MikeR on July 03, 2025, 11:39:03 am

Hi Scott,
We had to reset our eBay password due to a data breach out in the world. I went to download transactions for the last month and it's showing none. I tried the Get Token button but it just comes back with a message saying I already have the token.

Thanks,
Mike

Edit: My wife said that Thursdays (today) are when eBay does updates and weird things happen. I will try later and tomorrow and update this thread if there is still a problem.

Title: Re: Reset eBay password, Sales not downloading
Post by: Scott on July 03, 2025, 01:25:38 pm

Hi,
Please check your token through the website by pasting your download key here:

https://mycostpro.com/ebay-token-status

It is normal for the token to be revoked if you change your ebay password, and you will just need to re-authorize it.
When you paste the key in and check, you should see a red X indicating the token is not currently valid.  It will then provide a link below that to the ebay site to authorize a new token.

Title: Re: Reset eBay password, Sales not downloading
Post by: Doug on July 03, 2025, 02:58:41 pm

I'm having this problem today as well. I have not changed my ebay password though. I had to re-authorize my token and did so. I went to the my token status link and put in my token and it says it is authorized and working.

Title: Re: Reset eBay password, Sales not downloading
Post by: Doug on July 03, 2025, 03:23:31 pm

Update:
It's now downloading sales, but only the sales I've made today and none of the ones I've sold since my last sales download, which was on 6/25.

Title: Re: Reset eBay password, Sales not downloading
Post by: MikeR on July 03, 2025, 04:37:02 pm

That worked! Thanks Scott.

Doug, all you have to do is go into the Account/Info Settings where you authorize the token. Then set the number of days to check back to maybe a day before you last downloaded before your problem. In my case it was 5/30, so I set the days to 45 to more than cover it and it worked fine.

Title: Re: Reset eBay password, Sales not downloading
Post by: Doug on July 03, 2025, 04:56:24 pm

Thanks so much!

Title: Re: Reset eBay password, Sales not downloading
Post by: Scott on July 04, 2025, 07:34:18 am

Thanks for pointing that out MikeR.  I forgot to mention that in my reply to you.

If you reset your token you will usually need to reset your download duration as well, so its best to just do it all together.
After the token is reauthorized, in the account info tab change the number of days to go back to the missing sales, click the 'reset duration' button, and then re-download your sales.