MycostPro Forum

Categories => Technical Support => Topic started by: Suavepenguin on June 03, 2024, 12:29:50 pm

Title: Sold Items API Calls not returning results, even setting duration DAYS back...
Post by: Suavepenguin on June 03, 2024, 12:29:50 pm

Got back from a trip to Vermont, shipped all sold items, but when trying to download sold items, I get the "Sorry, no new sold items" or something similar. I have set the duration as far as 10 days back, still get the "Sorry, no new sold items" message. Anybody else having this problem?

Title: Re: Sold Items API Calls not returning results, even setting duration DAYS back...
Post by: Scott on June 03, 2024, 09:04:21 pm

Hi,
There appears to be a ebay connectivity issue, after several attempts the data was coming through... sporadically. 
It doesn't appear to be affecting any other customers that we can determine at this point.
We have created a helpdesk ticket with eBay Developer Support team, usually this type of issue can be resolved reasonably quickly so I will be in touch with you by email when we get an update.

Title: Re: Sold Items API Calls not returning results, even setting duration DAYS back...
Post by: Suavepenguin on June 04, 2024, 07:19:06 am

Thanks for the follow up Scott! By late last night, functionality was restored!

Title: Re: Sold Items API Calls not returning results, even setting duration DAYS back...
Post by: Scott on June 04, 2024, 06:09:22 pm

It is working on our end now as well but we haven't heard back from eBay Developer Support team that it is 100% resolved yet, so just let me know if it reoccurs.