MycostPro Forum

Categories => Frequently Asked Questions => Topic started by: william_b_noble on December 03, 2023, 09:23:09 pm

Title: what about cancellations
Post by: william_b_noble on December 03, 2023, 09:23:09 pm

when I cancel a transaction, I don't see any change in the MCP spreadsheet - shouldn't I see the calcualted profit go to zero and the fees refunded by ebay also get zeroed out?   What exactly does MCP do, or what is it supposed to do with a cancelled transaction?

Title: Re: what about cancellations
Post by: Scott on December 04, 2023, 07:27:55 pm

The eBay API handles

Title: Re: what about cancellations
Post by: Scott on January 01, 2024, 08:24:39 am

Sorry, I was just browsing through here and saw my response was cut off... 
Ebay API handles cancellations differently than returns.  Cancellations stop getting sent through the API after the cancellation, and a return keeps being sent, but with the refund information added.  So if you cancel a transaction, there is no signal to tell the program to refund the sale, you would need to either add a refund or delete that transaction row manually.  I hope that helps.