MycostPro Forum

Categories => Technical Support => Topic started by: Fireworks on May 30, 2023, 08:53:35 pm

Title: Mycostpro not updating sales
Post by: Fireworks on May 30, 2023, 08:53:35 pm

Do you have any idea why updating off of ebay is simply not working tonight.  I am getting message that there are no new orders. When I know there are new orders. 

Is this ebay or is it mycostpro?

May 30 2023
9 pm EST

Title: Re: Mycostpro not updating sales
Post by: Wendell on May 30, 2023, 09:25:47 pm

Same issue with me.  I've tried everything twice and still 'No New Orders' although I know there are.

Title: Re: Mycostpro not updating sales
Post by: Fireworks on May 31, 2023, 11:31:10 am

May 31 12;30 EST

today's sales imported

Missing in action are all sales 29 and 30th.

Is there a customer service person monitoring these forums?

Title: Re: Mycostpro not updating sales
Post by: Scott on May 31, 2023, 08:06:17 pm

Hi,
It sounds like you might need to reset your download duration.
From the account info / setting tab, change the number of days to cover your missing sales (up to 90) and click the 'reset duration' button, and then re download your sales.
Let me know if you still have any trouble.
Thanks,
Scott

Title: Re: Mycostpro not updating sales
Post by: Fireworks on May 31, 2023, 08:16:43 pm

Yes - you got it.

I updated to 90 and it imported all the missing data.

Thanks