MycostPro Forum

Categories => Technical Support => Topic started by: Creeperkat on April 14, 2023, 12:59:59 am

Title: Backup copies
Post by: Creeperkat on April 14, 2023, 12:59:59 am

It looks like some of my past sales got duplicated/triplicated for some reason after downloading sales today.  Are there previous versions saved anywhere?  If not, I can go through and delete all the duplicates. 

Title: Re: Backup copies
Post by: Scott on April 15, 2023, 03:49:37 pm

Since it shouldnt do that, can you send me a copy of the file to support@mycostpro.com so I can see what might be going on?

Title: Re: Backup copies
Post by: Creeperkat on April 20, 2023, 08:39:43 pm

Sent to email a few day ago.  Let me know if I can provide any other information,

Title: Re: Backup copies
Post by: Scott on April 20, 2023, 09:16:58 pm

I think there might be a forwarding issue... can you send it to guerillawarfare@gmail.com just incase if this email host is having trouble forwarding your emails?

Sorry for the trouble...

Scott

Title: Re: Backup copies
Post by: Creeperkat on April 22, 2023, 01:44:59 pm

Sent to other email address.  Let me know if not received.

Title: Re: Backup copies
Post by: Creeperkat on April 27, 2023, 10:33:39 pm

Any updates on this?  It still happens daily but with various line items.  I have to search through and find the ones that are duplicated.

Title: Re: Backup copies
Post by: Scott on April 28, 2023, 05:37:05 am

Did you get my reply on April 18?  If you got that email thats still where we're at.

Title: Re: Backup copies
Post by: Creeperkat on April 29, 2023, 12:40:31 pm

No, I did not receive email.  Can you send me PM on here?

Title: Re: Backup copies
Post by: Scott on April 29, 2023, 02:29:55 pm

OK, I sent you a PM and also resent the email.  Please reply to the email rather than the PM, I dont get notified when there is a PM to read.