MycostPro Forum

Categories => Frequently Asked Questions => Topic started by: skipskip on February 11, 2023, 09:23:48 pm

Title: every now and then one of my ebay sales does not show on the sold item list
Post by: skipskip on February 11, 2023, 09:23:48 pm

it has been deleted from the active item list

how do I provoke mycostpro to find it?

Thanks

Title: Re: every now and then one of my ebay sales does not show on the sold item list
Post by: Scott on February 12, 2023, 08:35:24 am

If you have missing sales for items that have already been paid for, or need to update previously downloaded sales (to update refund information, etc), you just need to reset the download duration and click to download your sales again.
-Open MyCostPro and go to the Account Information tab
-Change the number of days to cover the range you want to re-check (up to 90 days)
-Click the 'Reset Duration' button
-Go back to the Sold Items tab and re-run your query

Title: Re: every now and then one of my ebay sales does not show on the sold item list
Post by: reallytalljon on July 12, 2023, 03:41:50 pm

Another suggestion is to keep the duration as 90 days, as UPS and Fedex charges usually happen 1-3 weeks after the sale.  I have to manually change it every time.

Title: Re: every now and then one of my ebay sales does not show on the sold item list
Post by: Scott on July 12, 2023, 05:47:14 pm

This is a good suggestion but the main reason is that some large sellers data is slow to return even with our 18x multithreading.
We have an adaptive solution in mind that hopefully we can release with the next major update.
We try to make all of our updates transparent to the users so they dont need to download a new copy of MyCostPro, but what we have in mind will require a new download.