MycostPro Forum

Categories => Technical Support => Topic started by: 68supply on August 17, 2021, 12:32:24 pm

Title: Active Items not transferring to Product Master
Post by: 68supply on August 17, 2021, 12:32:24 pm

Hi, Items are updating in the Active List but records are not transferring when I click on "Click "X" from Active List".  What can I do to fix this?  I sent a couple emails regarding the issue as well but didn't receive a response.  Thanks.

Title: Re: Active Items not transferring to Product Master
Post by: Scott on August 17, 2021, 04:14:41 pm

Hi,
I dont see any missed emails, please send me a copy of your file to support@mycostpro.com and I will check it out.

Title: Re: Active Items not transferring to Product Master
Post by: 68supply on August 18, 2021, 01:00:56 am

Thanks, I've been sending emails to scott@mycostpro... will send the emails to support going forward. 

Title: Re: Active Items not transferring to Product Master
Post by: 68supply on August 20, 2021, 04:15:00 pm

Sent a couple emails to support@mycostpro.com but haven't receive a response.  Let me know if I should resend or if there's another address, thanks.

Title: Re: Active Items not transferring to Product Master
Post by: Scott on August 20, 2021, 04:18:03 pm

Try our gmail address, maybe the other domain is blocking it for some reason:  guerillawarefare@gmail.com

Title: Re: Active Items not transferring to Product Master
Post by: 68supply on August 22, 2021, 11:34:49 pm

Sent to gmail on 8/20 and today.