MycostPro Forum

Categories => Technical Support => Topic started by: 68supply on March 28, 2021, 11:47:42 pm

Title: Transaction history after name change
Post by: 68supply on March 28, 2021, 11:47:42 pm

I changed my username on ebay right before i started using mycostpro.  Is there a way to download all transactions under the previous user name with the current download key?

Title: Re: Transaction history after name change
Post by: Scott on March 29, 2021, 05:29:12 am

Hi,
The download should be tied to your account, not the specific username... so yes you should be able to download those sales.  If you are not getting them perhaps you haven't initially set the number of day in the setting tab (up to 90) to check back that far?
If you change your ebay username after you have granted MyCostPro access to your data token, it will automatically revoke any tokens and you will have to authorize it again.
You can do so by pasting your download key here:

https://mycostpro.com/ebay-token-status

Title: Re: Transaction history after name change
Post by: 68supply on April 10, 2021, 09:51:58 pm

Running into a new problem - there's a blank row in the spreadsheet and new sales are not being downloaded. 
Also noticed that ad/promotion fees are not downloaded per sale but sometimes appears as a total amount. Is this normal?
please let me know if I should start a new thread.  thanks.

Title: Re: Transaction history after name change
Post by: Scott on April 11, 2021, 06:55:27 am

Please create a new thread for new questions.  Check your email first though, I replied and it looks like the same questions as below.

Title: Re: Transaction history after name change
Post by: 68supply on June 13, 2021, 11:42:14 pm

Hi, I sent an email on 6/7 about transaction total that didn't add up and included the file.  Haven't heard back.  Should I resend the email?

Title: Re: Transaction history after name change
Post by: Scott on June 14, 2021, 05:21:22 am

Yes, please resend it... I rechecked and I dont see the email.

Title: Re: Transaction history after name change
Post by: etbandung on June 23, 2021, 02:08:24 am

lucky i bump into here my problems solved thanks mate