MycostPro Forum

Categories => Technical Support => Topic started by: SGARBER on January 23, 2021, 03:26:57 pm

Title: Two items purchased on same order
Post by: SGARBER on January 23, 2021, 03:26:57 pm

I had an order that contained 2 different listings.  As usual, I purchased the shipping labels through eBay.  However, MyCostPro returned a shipping cost of $0.  I am sending you a screen shot that provides the order # and the listing numbers.  Any clues why this happened? 

Thanks,

Steve

Title: Re: Two items purchased on same order
Post by: Scott on January 23, 2021, 05:06:54 pm

Hi,
I got the info from your screenshot and removed it for privacy reasons.
I see what you mean, the combined checkout isnt pulling in the shipping cost... please go ahead and fill that one in that transaction's shipping manually and we will look into the API and see what the cause might be.
It may not be resolved by this weekend, but I will remain in touch.

Thanks for letting me know about this.
Scott

Title: Re: Two items purchased on same order
Post by: SGARBER on January 28, 2021, 01:13:57 pm

Thanks Scott.  Did you ever resolve the situation where there are multiple shipping labels/boxes for the same order?  I believe I reported that situation before, and at that time MyCostPro pulled the shipping cost of only the first label.  Just curious.

Steve

Title: Re: Two items purchased on same order
Post by: Scott on January 28, 2021, 03:59:34 pm

No, sorry, we are only seeing the 1st label in the API...