MycostPro Forum

Categories => Technical Support => Topic started by: agrasty on June 28, 2018, 02:46:49 am

Title: Getting Login Error
Post by: agrasty on June 28, 2018, 02:46:49 am

Hello,

I'm starting my sheet over and have gotten an error that tells me to log in -- not sure what it wants me to log into. I'm logged into my eBay account, spreadsheet has my download key, and when I clicked to get my ebay token, it popped up and told me I already have one. Although I don't see it in my eBay 3rd party authorizations yet. https://www.screencast.com/t/WckBxqMYajJH Thanks

Title: Re: Getting Login Error
Post by: Scott on June 28, 2018, 05:52:08 am

Hi, and welcome back!  Please email me directly with your download key and I will reset your eBay token so that the next time you try to log in it will grab a new token.  They need to be reset every 18 months, and sometimes I need to get involved by resetting it manually.

Title: Re: Getting Login Error
Post by: etaf10@yahoo.com on July 03, 2018, 06:41:09 pm

I am having the same issue.

Title: Re: Getting Login Error
Post by: Scott on July 06, 2018, 10:56:49 am

For anyone else that recently had this issue (and did not already contact me directly)... this issue has been resolved.
MyCostPro will now correctly detect when the user needs to be re-routed back to eBay when it is time to renew the 18 month token.

Thanks for letting us know of this issue!