MycostPro Forum

Categories => Technical Support => Topic started by: shane_0229 on May 01, 2017, 07:48:32 am

Title: Cant select between Months in reports.
Post by: shane_0229 on May 01, 2017, 07:48:32 am

I have just starting using mycost pro and think its fantastic. Quick question when I'm trying to run the reports it wont let me click on the month to change between months. Can anyone please help me with this. Thanks Shane

Title: Re: Cant select between Months in reports.
Post by: Scott on May 01, 2017, 08:13:58 pm

Shane,
Awesome that you like MyCostPro so far!  I want to help figure out whats going on:  The Month dropdowns are Active X content, can you confirm that you have active x enabled?  Also, please let me know your windows and excel versions.
Thanks,
Scott

Title: Re: Cant select between Months in reports.
Post by: shane_0229 on May 02, 2017, 06:59:48 pm

I enabled Activex and now the drop down menus work. However they all say January and the reports are not showing any information. I'm using Office 2016 and windows 10.

Title: Re: Cant select between Months in reports.
Post by: Scott on May 04, 2017, 04:17:38 am

Thats odd for sure... can you send me a screenshot of what you see when the dropdown works but it only says January?  Seeing it might help me to figure out what is going on.